Lauryn Anderson
Carencro,LA
Summary
Detail-oriented billing specialist with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player. A dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Medical Billing Specialist
Ventra Health
10.2022 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Monitored customer accounts to identify and rectify billing issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked with multiple departments to check proper billing information.
- Utilized various software programs to process customer payments.
- Monitored outstanding invoices and performed collections duties.
- Generated monthly billing and posting reports for management review.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Prevented unnecessary loss of revenue due to late or incomplete billing by meticulously tracking all accounts and ensuring timely submission of accurate claim forms.
- Verified accuracy of accounts payable payments, resulting in 30% reduction in payment errors and check reissues.
Billing Resolution Specialist
Privia Health
04.2019 - 10.2022
- Optimized cash flow by monitoring aged accounts receivable reports and prioritizing collections efforts accordingly.
- Assisted with the training and mentoring of new team members, sharing expertise and guidance as needed to ensure a seamless onboarding experience.
- Enhanced billing accuracy by reviewing and analyzing charges, resolving discrepancies, and implementing process improvements.
- Collaborated with cross-functional teams to identify root causes of billing issues and implement corrective actions.
- Managed high-volume accounts with precision, ensuring accurate invoicing and prompt payment processing.
- Contributed to a positive work environment through effective communication, collaboration, and problem-solving skills within the Billing Resolution team.
- Increased customer satisfaction by promptly addressing inquiries, providing clear explanations, and offering timely resolutions to billing issues.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Established relationships with customers to encourage payment of delinquent accounts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Investigated customer credit references and approved credit lines.
- Generated and distributed monthly customer statements.
- Analyzed customer financial records to determine appropriate payment plan.
Assistant Reservations Manager
Uhaul Moving And Storage
03.2018 - 04.2019
- Implemented cross-departmental communication practices that facilitated efficient coordination between reservations, front office personnel, housekeeping department staff members.
- Coordinated closely with front office operations, ensuring smooth check-in experiences for all arriving guests.
- Resolved guest issues promptly, maintaining strong relationships with clients and garnering positive feedback.
- Reduced no-shows by implementing a proactive pre-arrival communication process with guests, confirming reservations details in advance of their stay.
- Analyzed reservation trends, adjusting strategies to optimize room occupancy rates.
- Streamlined booking procedures for improved accuracy and reduced reservation errors.
- Enhanced customer satisfaction by efficiently managing and processing reservation requests.
- Improved response times for customer inquiries by developing a standardized email template system that addressed common questions quickly while still maintaining personalization where necessary.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
No Degree -
Texas Woman's University
Denton, TXHigh School Diploma -
Denton High School
Denton, TX05.2015
Skills
- HIPAA Compliance
- Payment posting
- Claim submission
- Insurance Verification
- Patient Billing
- Bill payment
- Accounts Payable
- Collections Management
- Data Entry
- Medical Terminology
- Critical Thinking
- Insurance claims processing
- Clerical Support
- Collection calls
- Problem-solving abilities
- Active Listening
- Customer Service
- Computer Proficiency
- Call center experience
- Complaint Handling
- Complaint resolution
- Microsoft Excel
- Live chat support
- Filing
- Dispute Resolution
Timeline
Medical Billing Specialist
Ventra Health
10.2022 - Current
Billing Resolution Specialist
Privia Health
04.2019 - 10.2022
Assistant Reservations Manager
Uhaul Moving And Storage
03.2018 - 04.2019
No Degree -
Texas Woman's University
High School Diploma -
Denton High School