Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

LAURYN ARMFIELD

Lynnwood,WA

Summary

Customer Service Specialist & Supervisor with over 6 years of experience at Fred Meyer, adept at managing high-volume customer interactions and financial transactions. Skilled in utilizing office technology including Word, Excel, and PowerPoint, and ensuring meticulous attention to financial details and customer needs. Proven capability in supervising daily operations, balancing registers, and managing bill payments, aiming to leverage these skills to contribute effectively in a dynamic customer service environment.

Professional in property management with strong track record of maintaining high standards and delivering results. Skilled in tenant relations, lease administration, and property maintenance coordination. Known for collaborative teamwork, adaptability to changing needs, and reliability in achieving goals. Strong organizational skills and proactive approach to problem-solving.

Overview

7
7
years of professional experience

Work History

Roving Property Management Assistant

Multifamily Elites
10.2024 - Current
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
  • Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Promptly responded to tenant complaints and concerns for over 7 properties.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Customer Service/ Supervisor/ Teller

Fred Meyer
03.2018 - 03.2024
  • Customer Service:
  • Supported customer needs in bill payments, money transfers, and license sales. Enhancing customer satisfaction and operational efficiency.
  • Familiar with printer, copier and fax machine.
  • Sold money orders.
  • Sold Licenses such as fishing, hunting and discovery passes.
  • Sold lottery tickets
  • Familiar with office Word, Excel and PowerPoint
  • Great with customer service over the phone.
  • Eager to master new skills and contribute positively.
  • Teller:
  • Counted inventory such as money, orca, lottery, postage stamps.
  • Balanced all registers and self-checkouts.
  • Balanced lottery.
  • Processed routine transactions.
  • Ensured accurate handling of sensitive documents and financial transactions.
  • Takes care of day-to-day functions such as recording sales and invoices, paying bills and processing payroll.
  • Oversee a company’s financial data and compliance by maintaining accurate books on accounts payable and receivable, payroll, and daily financial entries and reconciliations.
  • Supervisor:
  • Oversee employees’ performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful.
  • Issues orders and instructions for the execution of work.
  • Scheduling
  • Handling conflicts
  • Problem solving.
  • Time management.
  • Provided training and support to new staff, enhancing team skills and performance.
  • Streamlined transaction processes, reducing customer wait times.
  • Led initiatives to improve customer interaction and service delivery.
  • Completed bi-weekly payroll for 281 employees.

Education

Diploma -

Shelton High School
Shelton, Washington
06.2018

Skills

  • Active Listening
  • Detail oriented
  • Problem-solving
  • Time management
  • Leadership
  • Communication
  • Teamwork
  • Adaptability
  • Conflict Resolution
  • Training and Development
  • Cash Handling
  • Bill Payments
  • Office Technology Proficiency
  • Document preparation
  • Preparing property agreements
  • Tenant relations
  • Scheduling appointments
  • Rent collection
  • Lease administration
  • Database management
  • Property tours and inspections
  • Leasing and sales
  • Customer service-focused

LANGUAGES

American Sign Language

Timeline

Roving Property Management Assistant

Multifamily Elites
10.2024 - Current

Customer Service/ Supervisor/ Teller

Fred Meyer
03.2018 - 03.2024

Diploma -

Shelton High School

Similar Profiles

CREATE PROFILE