Lauryn Burt
Springfield,MO
Summary
Motivational leader and proactive professional with advanced supervisory, team building, and customer service skills. Diligent, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and achieving objectives. Experience stepping into roles and quickly making positive changes to drive success and maximize team engagement and performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Crumbl Cookies
Springfield, MO
03.2024 - 08.2024
- Assisted in opening the first store in Springfield, MO by implementing operational strategies and ensuring efficiency in business productivity
- Delegated work to staff, establishing priorities and setting goals for daily tasks
- Collaborated with management on developing strategic plans for achieving business goals
- Analyzed sales data to identify trends and adjust labor percentages to promote profitability
- Completed thorough opening and shift change functions to maintain operational standards each day
- Managed customer service inquiries and complaints in a timely manner
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Maintained up-to-date knowledge of company products and services
- Ensured compliance with safety regulations and company policies
Behavior Therapist
Center For Autism And Related Disorders
St. Robert, MO
07.2015 - 04.2018
- Lead the transition of services from in-home to clinic-based therapy by helping to open the first Center for Autism and Related Disorders ground office in Missouri.
- Operated under Registered Behavior Technician (RBT) and Board Certified Autism Technician (BCAT) certifications
- Provided Applied Behavior Analysis therapy to individuals with Autism Spectrum Disorder, implementing advanced methodologies and individualized programs as specified by case supervisor
- Conducted assessments of the clients' behavior, skills, abilities, and interests using structured interviews, direct observations, and standardized testing
- Assisted case supervisor in providing education to parents to further promote successful parent-child interactions and support outside of sessions
- Communicated with case supervisor to determine client progress and adjust treatment plans according to their goals
- Acted within clinical, ethical, and professional boundaries
- Abided by the laws of HIPPA and mandated reporting
- 40 hours per week
Sales Associate And Engraver
Things Remembered
Fort Leonard Wood, MO
07.2015 - 11.2017
- Drove sales through customer relationship building and suggestive selling techniques that helped increase store revenue by 20%
- Tracked sales performance metrics to identify trends in the market place
- Developed promotional strategies to increase sales volume
- Greeted customers and communicated in a clear, audible, and grammatically correct manner in order to provide exceptional customer service
- Identified specific needs of the customer and demonstrated diligence in resolving any concerns
- Operated specialized lasers to engrave customer messages onto selected merchandise
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Processed transactions using a point-of-sale system
- Answered incoming telephone calls to provide store, product, and service information
- Maintained cleanliness of store environment including floors, shelving, and displays
- 10-20 hours per week
Therapist Liaison
Center For Autism And Related Disorders
St. Robert, MO
05.2016 - 02.2017
- Engaged in outreach activities within the community to increase awareness about available resources for behavioral health support
- Screened candidates for hire, conducted interviews, and selected applicants for employment
- Responsible for onboarding of new hires and assessing their abilities through roleplay exercises and field training
- Created schedules and online training accounts for new hires
- Acted as primary point-of-contact for new hires as well as entire therapist staff
- Facilitated a positive work environment and relationships amongst staff by mediating therapist concerns
- Conducted therapist evaluations and developed comprehensive goals to discuss during quarterly mentor meetings
- Led monthly staff meetings to discuss progress, address issues, and establish resolution strategies
- Managed social budget and planned monthly activities to encourage team morale and staff retention
- Attended weekly leadership and recruiting meetings
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions
- Performed various administrative duties (greet visitors, answer telephone, receive and relay messages to staff, contact parents, etc.)
- 40 hours per week
Supervisor
Child Visitation And Exchange Center | SOS Kansas Inc.
Emporia, KS
05.2014 - 05.2015
- Supervised child drop-off between parental parties and ensured the exchanges followed operational policies and procedures
- Supervised parent-child visitations and transcribed objective observations for client files and court summaries
- Observed court hearings and remained up-to-date on the specifics of each client's case
- Maintained a safe working environment, adhering to all safety protocols and regulations.
- Participated in conferences related to industry trends or organizational developments
- Attended community board meetings and assisted the director in planning nonprofit events and fundraisers
- 15 hours per week
Reception Center Assistant
Emporia State University | Department Of Residential Life
Emporia, KS
08.2013 - 05.2015
- Supervised residents and demonstrated proactivity in assisting with their needs to ensure a positive campus and academic experience
- Performed clerical duties such as filing, data entry, photocopying, answering telephones, and organizing resident mail
- Managed the building's online calendar system for appointments made for students with the Complex Coordinators
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Greeted visitors at the front desk and provided assistance with general inquiries
- 20 hours per week
Summer Staff Assistant
Emporia State University | Department Of Residential Life
Emporia, KS
05.2014 - 08.2014
- Performed building maintenance tasks such as painting, heavy lifting, furniture assembly, and housekeeping to assist in the upperclassman dormitory remodel
- Supervised residents and demonstrated proactivity in assisting with their needs to ensure a positive campus and academic experience
- Facilitated a safe and secure environment for residents by performing routine surveillance rounds
- Monitored the duty phone and responded accordingly to incoming calls
- Provided administrative support to the Complex Coordinators, including scheduling appointments, organizing files, and answering telephones
- Managed the building's online calendar system for appointments made for students with the Complex Coordinators
- Greeted visitors at the front desk and provided assistance with general inquiries
- 30 hours per week
Resident Assistant
Emporia State University | Department Of Residential Life
Emporia, KS
08.2012 - 05.2013
- Assisted with the evaluation and revision of residential life policies to enhance student living experience
- Provided guidance to first year students transitioning into college life
- Educated residents on university policies, safety protocols, campus resources, and upcoming events
- Facilitated a safe and secure environment for residents by performing routine surveillance rounds
- Monitored the duty phone and responded to emergency situations
- Coordinated student events to encourage campus involvement and promote a strong sense of community within the residence halls
- Executed active listening and assisted students with problem resolution through mediation and conflict management techniques
- Counseled students in handling family, financial, and educational concerns
Education
Diploma - Professional Pastry Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO05-2024
Bachelor of Science - Sociology
Emporia State University
Emporia, KS05.2015
Bachelor of Science - Dietetics- Currently Enrolled
Kansas State University
ManhattanSkills
- Customer Service and Satisfaction
- Teamwork and Collaboration
- Staff Training and Development
- Verbal and Written Communication
- Policy Reinforcement
- Health and Safety Compliance
- Crisis intervention Strategies
- Operations Management
- Behavioral Assessment, Intervention, and Modification
- Employee Performance Evaluations
- Goal Setting and Planning
- Recruiting, Interviewing, and Hiring
- Administrative Support
- Positive Reinforcement Strategies
- Documentation and Recordkeeping
- Sales monitoring and Loss Prevention
- Data Collection and Analysis
- Product and Service Knowledge
- Culinary Expertise and Cooking Techniques
- Nutrition Coaching
Certification
PN Level 1 Nutrition Coaching, Precision Nutrition, 2021-Current
Board Certified Autism Technician, 2016
Registered Behavior Technician, 2015
Affiliations
- Health and Wellness
- Strength and Conditioning
- Nutrition
- Body Transformation Challenges
- Outdoor Recreation- Hiking, Camping, Scavenger Hunts
- Photography
- Reading
- Culinary Arts- Cooking, Baking, Recipe Development, Pastry Crafting, Cake Decorating
- Traveling
- Volunteering
References
- Michael P. Crane
COL, MP
Chief, Operations and Plans
703-693-9478
michael.p.crane3.mil@army.mil
- Andrea Mourey
Lt COL, ANG
Supervisory Investigator
240-878-0466
andrea.l.mourey.mil@army.mil
- Austin Hovermale
Lt COL, USAF
NGB-CI
240-691-2209
austin.m.hovermale.mil@army.mil
- Kristina Fauser-Martin, MS, RD, CSSD, CSCS
MAJ/SP
Instructor/Sports Dietician
Department of Physical Education
United States Military Academy
817-320-3581
kristina.r.fausermartin.mil@army.mil
- Rochelle Rowley, Ph.D.
School of Humanities & Social Sciences
620-341-5216
rrowley1@emporia.edu
- Eric Bach
Owner, Bach Performance LLC
920-619-2578
eric@bachperformance.com
Timeline
Assistant Manager
Crumbl Cookies
03.2024 - 08.2024
Therapist Liaison
Center For Autism And Related Disorders
05.2016 - 02.2017
Behavior Therapist
Center For Autism And Related Disorders
07.2015 - 04.2018
Sales Associate And Engraver
Things Remembered
07.2015 - 11.2017
Supervisor
Child Visitation And Exchange Center | SOS Kansas Inc.
05.2014 - 05.2015
Summer Staff Assistant
Emporia State University | Department Of Residential Life
05.2014 - 08.2014
Reception Center Assistant
Emporia State University | Department Of Residential Life
08.2013 - 05.2015
Resident Assistant
Emporia State University | Department Of Residential Life
08.2012 - 05.2013
Diploma - Professional Pastry Arts
Auguste Escoffier School of Culinary Arts
Bachelor of Science - Sociology
Emporia State University
Bachelor of Science - Dietetics- Currently Enrolled
Kansas State University
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