Knowledgeable with a solid background in classroom support and curriculum implementation. Successfully aided in creating engaging lesson plans and fostering positive learning environments. Demonstrates effective communication and classroom management skills. Strong focus on team collaboration and achieving results. Adept at classroom management, lesson planning, and student engagement. Reliable, adaptable, and ready to support dynamic educational needs.
Overview
9
9
years of professional experience
Work History
Teacher Aide/Substitute Teacher's Aide
Department of Education-Quantico Military Base
09.2024 - Current
Provided one-on-one and group-based learning support focused on student progress. Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Provided additional support for struggling students through tutoring sessions and modified lesson plans.
Office Assistant/Teacher Aide
Primrose School at Cahoon Commons
07.2023 - 07.2024
Provided administrative support to teachers, ensuring that they have the necessary materials to run their classrooms. I also substitute when needed. Maintained confidentiality in handling sensitive information and enhance office efficiency by managing schedules, organizing files, and maintaining a clean workspace. Assist administrative team with clerical work, providing teachers with necessary materials to run classrooms as well as substituting when necessary.
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
Driver Examiner
Department of Driver Services
06.2022 - 06.2023
Provided clear explanations of decisions made during examinations, enhancing transparency.
Monitored students during tests.
Explained test processes to students.
Provided customer service and guided customers through the renewal process as well as addressed their diverse needs.
Assistant Teacher/Office Assistant
Gateway Christian Academy
08.2021 - 05.2022
Provided care to a classroom of 6 infants
Planned and created lessons for classroom of 7 preschoolers to ensure proper brain stimulation while achieving developmental milestones
Handled meal preparation for infants and preschoolers
As an Office Assistant completed data entry assignments on a daily basis
Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Supported student physical, mental, and social development using classroom games and activities.
Monitored and reported student progress and development, offering mentoring as needed.
Assisted in the implementation of new learning tools, systems, and materials.
Call Center Representative
Life Protect 24/7
11.2020 - 07.2021
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Identified upselling opportunities to increase revenue generation.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Solved customer challenges by offering relevant products and services.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Crew member
The Skinny Dip
11.2018 - 06.2019
Cleaning up after customers and machines, making yogurt
Crew Member
Jimmy Johns
11.2018 - 06.2019
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Improved customer satisfaction by providing friendly and efficient service at the register.
Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Prepared products following restaurant, health, and safety standards and procedures.
Contributed to increased sales by upselling menu items and promoting special offers.
Increased customer satisfaction with prompt and accurate order taking.
Maintained cleanliness and organization of dining area, leading to improved customer experiences.
Teacher's Assistant/Classroom Assistant
All About Children Learning Center
06.2016 - 10.2017
Responsible with assisting children with homework
Responsible for serving meals to 20 children daily
Assisted children with extracurricular activities
Aided lead teacher with preparation of arts and crafts
Clerical/Office Assistant
The Planning Council
06.2017 - 08.2017
Provided clerical assistance to Respite Care Department of over seven people
Data entry
Filing
Education
No Degree -
Norfolk State University
Norfolk, VA
High School Diploma -
Norview High School
Norfolk, VA
05.2019
Skills
Detail Oriented
Fast learner
Team player
Classroom management
Critical thinking
Student engagement
Positive role model and mentor
Classroom instruction
Activities
Actively involved in church as a Youth Mentor
Children's church Teacher's Assistant
G Fy G Step Team
NAACP-Youth Division, Secretary
Avid reader
Timeline
Teacher Aide/Substitute Teacher's Aide
Department of Education-Quantico Military Base
09.2024 - Current
Office Assistant/Teacher Aide
Primrose School at Cahoon Commons
07.2023 - 07.2024
Driver Examiner
Department of Driver Services
06.2022 - 06.2023
Assistant Teacher/Office Assistant
Gateway Christian Academy
08.2021 - 05.2022
Call Center Representative
Life Protect 24/7
11.2020 - 07.2021
Sales Associate
New York and Company
11.2019 - 03.2020
Crew member
The Skinny Dip
11.2018 - 06.2019
Crew Member
Jimmy Johns
11.2018 - 06.2019
Clerical/Office Assistant
The Planning Council
06.2017 - 08.2017
Teacher's Assistant/Classroom Assistant
All About Children Learning Center
06.2016 - 10.2017
No Degree -
Norfolk State University
High School Diploma -
Norview High School
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