Hi, I’m
LAURYN COCHRANE
Hooksett,NH
Summary
I am seeking a stimulating, fast paced, and encouraging environment in need of a motivated and skilled Operations Manager. I am a proficient learner with an extraordinary trait for attention to detail. I am deadline driven and bring a patient, and supportive personality which helps build trust and retain clients and employees alike.
Overview
13
years of professional experience
1
Certification
Work History
Insurance Solutions
Licensed Personal Lines
08.2022 - Current
Job overview
- Working diligently within strict timelines to review and remarket renewals
- Reviewing and communicating reinstatement documentation to insureds
- Processing endorsements for home, auto and umbrella policies
- Answering calls and providing detailed communication to external partners and underwriters
- Building and maintaining relationships with clients and external insurance carriers
- Continued education with training based on carrier and state.
Credit Adjustments, Inc.
OPERATIONS MANAGER
01.2011 - 01.2022
Job overview
- Led a team of 5 supervisors and 50 agents in correctly and efficiently completing all tasks above our contact standards.
- Created, presented and mentored the team in continuous process improvement.
- Met and exceeded assigned production goals.
- Created SOP and training materials for new hires and upskill training.
- Responsible for hiring agents and supervisors.
- Took over writing and creating training for the Administration team.
- Communicated directly and effectively to the Director. Hit all target dates and projected goals each month.
Education
NHTI
Associates of Science in Human Service from Human Services
01.2012
Skills
- OPERATIONS MANAGEMENT
- LICENSED PERSONAL LINES AGENT
- BUILDING/MAINTAINING CLIENT RELATIONSHIPS
- EFFECTIVE COMMUNICATOR
- TIME MANAGEMENT
- TEAM BUILDING
- TRAINING
- ACCOUNT MANAGEMENT
Personal Information
Title: OPERATIONS & ACCOUNT MANAGER
Certification
NH P&C License
Timeline
Licensed Personal Lines
Insurance Solutions
08.2022 - Current
OPERATIONS MANAGER
Credit Adjustments, Inc.
01.2011 - 01.2022
NHTI
Associates of Science in Human Service from Human Services
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