Lauryn Cook
Full-time Student
Port Orange,FL
Summary
Motivated student with formal knowledge gained through excellent classroom performance. Offers excellent communication and organizational abilities along with skill in MS Office and fluency in virtual work. Known for accomplishing objectives and best-in-class time management.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Phone Sales Representative
Ear To Hear
Daytona Beach, FL
10.2020 - 08.2021
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed daily cold calling and outreach to build sales pipeline.
- Called prospective customers in designated market area to qualify leads.
- Troubleshot problems for callers and helped independently resolve common issues.
- Recorded and updated customer information in online systems.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Followed up with customers to solicit further sales.
- Recorded contact information of customers and potential customers in internal database.
- Informed current and prospective customers of promotions and new or upgraded products.
- Asked pertinent questions to understand customer requirements.
- Conducted database research to identify potential leads and determine contact information.
- Qualified leads and set up customer appointments for outside sales team.
Customer Service Representative
Gold Standard Relocation
South Daytona, FL
07.2018 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided ongoing guest service.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Server Trainer
The Original Stavros Pizza House
Daytona Beach, FL
08.2015 - 09.2017
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Upsold high-profit items such as appetizers and beer or wine to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Marysville High School
Marysville, OH 08.1999 - 06.2004
Associate of Arts - Social Work
Daytona State College
Daytona Beach, FL 08.2021 - Current
Skills
Complaint resolution
Food preparation and safety
Dependable and Responsible
Active Listening
Attention to Detail
Excellent Communication
MS Office
Teamwork and Collaboration
Staff education and training
Outbound and inbound calls
Scripted calls
Appointment Scheduling
Documentation
Food sanitation
Credit card processing
POS processing
Menu memorization
To-go order preparation
Order accuracy
Stocking and replenishing
Bill computation
Dining area maintenance
Multi-line phone talent
Medical terminology knowledge
Professional telephone demeanor
Self-Motivated
Problem-Solving
Training and Development
Certification
Wellness Recovery Action Planning(WRAP) Seminar 1
Volunteer Experience
I currently volunteer with the Volusia Recovery Alliance, a local non profit agency that serves all those seeking recovery from the impact of addiction, including families, friends, and allies. We work to mobilize resources, reduce barriers, increase awareness and support in an effort to eliminate stigma and enhance recovery through multiple pathways. Some examples of outreach services this agency offers are passing out Narcan and training people to use it in case of an emergency within local communities in Volusia County, Florida.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Wellness Recovery Action Planning(WRAP) Seminar 1
11-2022
Narcan Training
04-2022
Helping Others Heal Training
03-2022
Associate of Arts - Social Work
Daytona State College
08.2021 - Current
Phone Sales Representative
Ear To Hear
10.2020 - 08.2021
Customer Service Representative
Gold Standard Relocation
07.2018 - 10.2020
Server Trainer
The Original Stavros Pizza House
08.2015 - 09.2017
High School Diploma -
Marysville High School
08.1999 - 06.2004