Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Work Availability
Work Preference
Timeline
Open To Work
Hi, I’m

Lauryn Cooper

Moncks Corner,SC
"You do not rise to the occasion, but you fall to the level of training. Bottom line."
U.S Military
Lauryn Cooper

Summary

Resourceful professional in emergency communications, recognized for high productivity, and efficient task completion. Skilled in crisis management, rapid response coordination, and clear communication. Excel at prioritizing caller needs, multitasking under pressure, and utilizing empathy and decision-making to navigate challenging situations effectively. Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and speed.

Overview

11
years of professional experience
10
Certification

Work History

Charleston County Government
Charleston, SC

9-1-1 Public Safety Telecommunicator
01.2020 - 05.2026

Job overview

  • Completed appropriate forms and radio announcements for police department needs, such as BOLO requests and NCIC information.
  • Allocated emergency calls efficiently to ensure quick response from police, fire, and/or ambulance units.
  • Reviewed and understood caller data based on system documentation.
  • Conveyed up-to-date information through phone calls and/or radio communication.

Berkeley County Government
Moncks Corner, SC

9-1-1 Telecommunicator
01.2018 - 12.2019

Job overview

  • Handled public emergency and non-emergency calls, managing response prioritization for timely dispatch.
  • Logged detailed caller information based on a thorough examination of system maps.
  • Created and executed strategies to enhance performance.
  • Disseminated crucial updates to first responders through radio transmissions.

Rick Hendrick Chevrolet
Charleston, SC

Internet Sales Representative
09.2017 - 12.2017

Job overview

  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans

Hanahan High School
Hanahan, SC

Instructional Assistant
06.2017 - 10.2017

Job overview

  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security
  • Organized and guided skills practice, research and memorization tasks for students
  • Provided support during classes, group lessons and classroom activities
  • Enforced rules and instructions to maintain discipline

Arby's
Moncks Corner, SC

Fast Food Team Member
04.2015 - 08.2017

Job overview

  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business

Education

Berkeley High School
Moncks Corner, SC

High School Diploma
06.2017

Skills

  • Information intake
  • Analytical and critical thinking
  • Incident documentation
  • Data logging
  • Problem Solving
  • Crisis management
  • Team collaboration

Certification

  • EMD - Emergency Medical Dispatch
  • EFD - Emergency Fire Dispatch
  • EPD - Emergency Police Dispatch
  • ETC - Emergency Telecommunicator
  • BTOT - Basic Telecommunications Officer Training
  • NCIC Full Function
  • 1427 - 17011 Hazardous Materials Awareness
  • National TIMS Responder Training
  • Reduction of Opioid Loss of Life (Roll) Practitioner
  • FEMA IS-00100
  • FEMA IS-00144
  • FEMA IS-00200
  • FEMA IS-00700
  • FEMA IS-00800
  • FEMA IS-00904
  • FEMA IS-00907
  • National Suspicious Activity Reporting (SAR)
  • Mayday for Telecommunications (SCFA)
  • CPR through the American Heart Association
  • 3330 Basic Vehicle Extrication
  • APCO Tactical Dispatch
  • Communications Officer Training
  • Mayday for Telecommunicator (SCFA)
  • Secret Service Training Workshop (SCFA)

Accomplishments

  • APCO/NENA Palmetto Award Recipient

References

References available upon request.
Availability
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Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Salary Range

$20/hr - $28/hr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsPaid sick leave401k match4-day work weekPaid time off

Timeline

9-1-1 Public Safety Telecommunicator

Charleston County Government
01.2020 - 05.2026

9-1-1 Telecommunicator

Berkeley County Government
01.2018 - 12.2019

Internet Sales Representative

Rick Hendrick Chevrolet
09.2017 - 12.2017

Instructional Assistant

Hanahan High School
06.2017 - 10.2017

Fast Food Team Member

Arby's
04.2015 - 08.2017

Berkeley High School

High School Diploma

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Lauryn Cooper