Lauryn Cooper
Moncks Corner,SC
Summary
Resourceful professional in emergency communications, recognized for high productivity, and efficient task completion. Skilled in crisis management, rapid response coordination, and clear communication. Excel at prioritizing caller needs, multitasking under pressure, and utilizing empathy and decision-making to navigate challenging situations effectively. Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
9-1-1 Public Safety Telecommunicator
Charleston County Government
Charleston, SC
01.2020 - Current
- Completed appropriate forms and radio announcements for police department needs, such as BOLO requests and NCIC information.
- Allocated emergency calls efficiently to ensure quick response from police, fire, and/or ambulance units.
- Reviewed and understood caller data based on system documentation.
- Conveyed up-to-date information through phone calls and/or radio communication.
9-1-1 Telecommunicator
Berkeley County Government
Moncks Corner, SC
01.2018 - 12.2019
- Handled public emergency and non-emergency calls, managing response prioritization for timely dispatch.
- Logged detailed caller information based on a thorough examination of system maps.
- Created and executed strategies to enhance performance.
- Disseminated crucial updates to first responders through radio transmissions.
Internet Sales Representative
Rick Hendrick Chevrolet
Charleston, SC
09.2017 - 12.2017
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans
Instructional Assistant
Hanahan High School
Hanahan, SC
06.2017 - 10.2017
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security
- Organized and guided skills practice, research and memorization tasks for students
- Provided support during classes, group lessons and classroom activities
- Enforced rules and instructions to maintain discipline
Fast Food Team Member
Arby's
Moncks Corner, SC
04.2015 - 08.2017
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business
Education
High School Diploma -
Berkeley High School
Moncks Corner, SC06.2017
Skills
- Information intake
- Analytical and critical thinking
- Incident documentation
- Data logging
- Problem Solving
- Crisis management
- Team collaboration
Certification
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- EPD - Emergency Police Dispatch
- ETC - Emergency Telecommunicator
- BTOT - Basic Telecommunications Officer Training
- NCIC Full Function
- 1427 - 17011 Hazardous Materials Awareness
- National TIMS Responder Training
- Reduction of Opioid Loss of Life (Roll) Practitioner
- FEMA IS-00100
- FEMA IS-00144
- FEMA IS-00200
- FEMA IS-00700
- FEMA IS-00800
- FEMA IS-00904
- FEMA IS-00907
- National Suspicious Activity Reporting (SAR)
- Mayday for Telecommunications (SCFA)
- CPR through the American Heart Association
- 3330 Basic Vehicle Extrication
- APCO Tactical Dispatch
- Communications Officer Training
- Mayday for Telecommunicator (SCFA)
- Secret Service Training Workshop (SCFA)
Accomplishments
- APCO/NENA Palmetto Award Recipient
References
References available upon request.
Timeline
9-1-1 Public Safety Telecommunicator
Charleston County Government
01.2020 - Current
9-1-1 Telecommunicator
Berkeley County Government
01.2018 - 12.2019
Internet Sales Representative
Rick Hendrick Chevrolet
09.2017 - 12.2017
Instructional Assistant
Hanahan High School
06.2017 - 10.2017
Fast Food Team Member
Arby's
04.2015 - 08.2017
High School Diploma -
Berkeley High School
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