Summary
Overview
Work History
Education
Skills
Timeline
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Lauryn Cuellar

Beaumont,United States

Summary

Experienced Assistant Store Manager of Operations confidently leading THe Home Depot Eastvale team for four years. Highly motivated leader responding to rapidly changing demands and opportunities with ease. Flexible manager with strong mathematical and cognitive skills encompassing utmost level of ethics and integrity. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Operations Assistant Store Manager

The Home Depot Inc
Eastvale , CA
09.2020 - Current
  • Evaluate associate performance and take action as necessary, including in the areas of work allocation, training, development, performance management, problem resolutions, discipline and termination.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
  • Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Delivering safety results in overall decrease in OSHA and worker's compensation claims over the previous fiscal years.


Specialty Assistant Store Manager

The Home Depot Inc
Eastvale , CA
09.2019 - 09.2020
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Delivered top sales overall for hard surface installations for the district in 2020.
  • Increased installation services from previous year by driving associate engagement and training.

Department Supervisor

The Home Depot Inc
Murrieata, CA
09.2016 - 09.2019
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Provided sales feedback to management to address concerns in sales reports.

Education

Logistics Management

Palomar College
San Marcos, CA

Skills

  • Inventory Control
  • Freight Flow
  • Retail Operations
  • Hiring and Onboarding
  • Coaching and Mentoring
  • Business Leadership
  • Customer Service
  • Consultative Sales
  • Communicates Clearly
  • Store Opening and Closing
  • Resolving Operational Issues

Timeline

Operations Assistant Store Manager

The Home Depot Inc
09.2020 - Current

Specialty Assistant Store Manager

The Home Depot Inc
09.2019 - 09.2020

Department Supervisor

The Home Depot Inc
09.2016 - 09.2019

Logistics Management

Palomar College

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Lauryn Cuellar