LAURYN DAVENPORT
Orlando
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
USAA
05.2024 - 01.2025
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Shift Lead
Walgreens
06.2023 - 05.2024
- Trained new hires on the proper use of equipment, job duties, and safety regulations.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Addressed customer complaints promptly with professionalism and courtesy.
- Complied with company standards and policies, setting example for team members.
- Held team members accountable during shift by effectively coaching to improve performance.
- Utilized problem-solving skills to resolve conflicts between customers and employees.
- Coordinated daily tasks and assigned duties to staff members in accordance with company policies.
- Ensured compliance with all health codes and sanitation guidelines during food preparation.
- Monitored employee performance, providing feedback as needed for improvement.
- Provided guidance and support to shift workers regarding operational processes, safety protocols, and customer service standards.
Customer Service Associate Cashier
Walgreens
06.2020 - 06.2023
- Operated cash register accurately and efficiently while maintaining proper cash control procedures.
- Managed returns and exchanges in accordance with company policies and procedures.
- Processed payments using credit card machines, POS terminals, and other payment processing systems.
- Maintained cleanliness of work area including floors, counters, shelves, walls.
Education
High School Diploma -
Academy of the Holy Names
05.2022
Skills
- Operations Monitoring
- Work Delegation
- Organizational skills
- Customer service focus
- Decision-making capabilities
- Task prioritization
- Complaint resolution
- Call center operations
- Sales expertise
Awards
Presidents Honor Roll
Community Service
The Spring of Tampa, Helper, Tampa, Florida, 2019-01, 2022-03, Followed instructions from supervisors and other contractors., Maintained a positive attitude while working under pressure in stressful situations., Showed commitment to providing quality customer service at all times., Possessed excellent communication abilities, both verbal and written.
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
USAA
05.2024 - 01.2025
Shift Lead
Walgreens
06.2023 - 05.2024
Customer Service Associate Cashier
Walgreens
06.2020 - 06.2023
High School Diploma -
Academy of the Holy Names
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