Lauryn Dorencz
Coconut Creek,FL
Summary
I have been in the animal care field for nearly 17 years. I have worked in different animal hospital settings and doggy daycare. Knowledgeable employee experienced in fulfilling animal health requirements. Skilled handler with absolute comfort controlling and calming animals.
Overview
17
17
years of professional experience
Work History
Kennel Manager
Brookside Animal Hospital
02.2018 - Current
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Improved kennel operations by implementing efficient scheduling and staff management strategies.
- Oversaw hiring processes for new staff members, ensuring a well-equipped team that maintained high standards of care.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Implemented safety measures to minimize risks of accidents or injuries among staff members and animals.
- Collaborated with veterinarians to ensure proper medical care for all animals under the facility''s care.
- Established team priorities, maintained schedules and monitored performance.
Doggy Daycare Attendant
PetLover Central
08.2014 - 02.2018
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Communicated professionally with pet owners via phone, email, and text.
- Exercised animals regularly with walks and rigorous play activities.
- Provided excellent care to dogs with special needs, ensuring they received proper medication and attention.
- Contributed to the development of training programs aimed at improving dog obedience skills specific to daycare settings.
- Built strong relationships with local veterinarians to address any health concerns or emergencies that arose during a dog''s stay at the facility.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Educated visitors and staff on proper animal care and handling.
- Trained animals in behavioral compliance or other special routines or commands.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Animal Hospital Receptionist
Floresta Animal Hospital
08.2012 - 08.2014
- Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
- Enhanced patient experience by efficiently managing front desk operations and maintaining a welcoming environment.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Assisted in maintaining accurate patient records, contributing to the overall organization of the hospital.
- Provided compassionate support to patients and their families during difficult times, fostering trust and rapport.
- Coordinated insurance documentation for efficient billing processes, reducing administrative workload for medical staff.
- Facilitated patient check-in procedures, verifying demographics and insurance coverage for accurate recordkeeping.
- Maintained orderliness at the reception area by performing regular cleaning and organizing tasks, providing a clean and comfortable environment for patients.
- Contributed to hospital safety by monitoring visitor access and providing necessary assistance as needed.
- Streamlined appointment scheduling for improved patient satisfaction and reduced wait times.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Kennel Technician, Receptionist, Vet Technician
Animal Hospital Coconut Creek/ Parkland
10.2007 - 08.2012
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Kept animals clean and free of contaminants to promote optimal health.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
- Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
- Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Promoted positive behavioral traits in dogs by implementing basic obedience training techniques during daily interactions.
- Led basic obedience training with dogs to promote positive, healthy behaviors.
- Followed pet care instructions for dietary needs and medication regimens.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Performed fecal examinations, urinalysis and bloodwork.
- Maintained detailed records of animal health care and diagnostic treatments.
Education
High School Diploma -
Home Schooled
Coconut Creek, FLSkills
- Animal Care Expertise
- Pet Grooming Techniques
- Animal Behavior Understanding
- Safety Procedures
- Sanitation protocols
- First Aid Training
- Staff Management
- Veterinary Knowledge
Have my own pet sitting business
I have had my own small pet sitting business for 15 years now. I make sure that I am close with my clientele and of course treat all the animals as my own.
Timeline
Kennel Manager
Brookside Animal Hospital
02.2018 - Current
Doggy Daycare Attendant
PetLover Central
08.2014 - 02.2018
Animal Hospital Receptionist
Floresta Animal Hospital
08.2012 - 08.2014
Kennel Technician, Receptionist, Vet Technician
Animal Hospital Coconut Creek/ Parkland
10.2007 - 08.2012
High School Diploma -
Home Schooled
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