Summary
Overview
Work History
Education
Skills
Timeline
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Lauryn Frazier

Lauryn Frazier

Arlington,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Retail General Manager

Baik Brands
11.2022 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.

Visual Merchandising Manager

Forever 21
01.2017 - 11.2020
  • Wrote merchandising guidelines for new product launch kits to keep teams on same page and effective.
  • Communicated visual merchandising information and standards via in-store training and regular meetings.
  • Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
  • Innovated and simplified planograms and merchandising strategies to improve processes and results.
  • Oversaw visual merchandising for new store openings and store collateral change-outs.
  • Managed merchandising standards and maintained consistency across distribution channels.
  • Ran new product launches with global, cohesive approach focused on delivering recognizable branding and exceeding revenue targets.
  • Collaborated with wholesale partners and cross-functional teams to develop solutions for balancing product assortments.
  • Worked cross-functionally to create core branding philosophies for Type business.

Sales Representative Intern

H&M Company USAInc
10.2017 - 01.2018
  • Trained new associates in successful sales and performance strategies.
  • Assisted sales team with completing customer transactions and managing issues.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Managed and developed sales team.
  • Strengthened performance by applying excellent program and project leadership skills.
  • Designed innovative market strategy to boost market penetration, increasing operating profit margin by Number% in Year.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Organized promotional events and interacted with community to increase sales volume.

Education

Medical Billing And Coding - Billing And Coding

Peloton College
Dallas, TX
08.2022

Associate Of Business Administration - Business Administration And Management

Tarrant County College District
Fort Worth, TX
08.2021

High School Diploma -

Trinity High School
Euless, TX
05.2020

Skills

  • Strategic Vision
  • Strategic Decision-Making
  • Market Analysis
  • Labor Cost Controls
  • Digital Databases
  • Brand Awareness Generation
  • Payment Processing
  • Customer Assistance
  • Persuasive Selling
  • Upselling Strategies
  • Providing Feedback
  • POS Systems
  • Complex Problem-Solving
  • Corrective Actions
  • Occupational Health and Safety
  • Issue Refunds
  • Returns and Exchanges
  • Merchandise Receiving and Handling
  • Speech Clarity
  • Flexible Hours
  • Safety and Cleanliness Standards
  • Available Nights, Weekends and Holidays
  • Stockroom Rotation
  • Register Opening and Closing
  • Exceeding Customer Expectations
  • Goal-Driven
  • Promotional Effectiveness Review
  • Design Strategies
  • Trend Tracking
  • Sales Monitoring
  • Shipment Processing
  • Performance Goals
  • Marketing and Advertising Strategies
  • Overstock Strategy
  • Creative Solutions
  • Dress Mannequins
  • Idea Brainstorming
  • Product Promotion
  • Market Research
  • Problem-Solving Strengths
  • Loss Prevention Goals Monitoring
  • Organization Strategies
  • Staff Training
  • Maintaining Customer Database
  • Technological Knowledge
  • Converting Leads
  • Negotiation Tactics
  • Cost Control

Timeline

Retail General Manager

Baik Brands
11.2022 - Current

Sales Representative Intern

H&M Company USAInc
10.2017 - 01.2018

Visual Merchandising Manager

Forever 21
01.2017 - 11.2020

Medical Billing And Coding - Billing And Coding

Peloton College

Associate Of Business Administration - Business Administration And Management

Tarrant County College District

High School Diploma -

Trinity High School

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