Lauryn Gilgallon
Columbiaville
Summary
As Special Projects Engineer, I am responsible for assisting in meeting the revenue and gross profit goals, sales, and sales margin goals on assigned accounts. This role ensures that work in the area is completed on time, within budget, to the customer's satisfaction, and tracked in an accurate manager. Utilizes advanced problem-solving techniques and technical knowledge to drive project success. Track record of fostering teamwork and achieving project milestones efficiently. Seeks out new personal/professional growth tools and trainings. Leads with the intent to become a solutions provider.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Special Projects Engineer
Limbach
Pontiac, MI
06.2025 - Current
- Supports the branches sales and operational gross profit goals.
- Assists in managing accounts by dedicating 100% of his/her time to selected and assigned mission critical MEP accounts that are aligned with the branch's niche as a technical MEP specialist.
- Makes routine customer visits daily and/or weekly for regular interaction and customer attention.
- Develops excellent customer relationships by positioning the company to be the first call, 'go-to' trusted source for operational maintenance and improvement of the customers mechanical systems.
- Proactively analyzes mechanical systems to develop repair, replacement, upgrade, or retrofit recommendations for customers, and presents findings/estimates to the customer with the goal of closing a sale and providing excellent customer service.
- Learns of customer spending habits and approval limits and assists in pricing and presenting proposals accordingly.
- Works in accordance with the technical field personnel prepared to respond quickly to pressing 'on demand' emergency needs, scheduled repairs, replacements and/or planned projects with professionalism and efficiency.
- Works with the service coordinator and/or field operations staff to plan out daily and weekly manpower needs to support the customers.
- Understands the company's capabilities and actively collaborates across the branch to ensure a seamless customer experience and capture additional wallet share through the deployment of personnel and/or staff needed to propose the branch's full suite of sales offerings.
- Collaborates with Account Executives, Account Managers, Sales Representatives, Special Projects Managers, Areas Service Managers, Special Project Engineers and major project operations teams to ensure client needs are met.
- Promptly reviews work on site, performs material, labor and equipment take-offs, writes bid scope proposals and submits for acceptance and approval.
- Assists in project booking documents allowing for efficient cost management.
- Assists in managing costs by promptly expediting materials, equipment, and parts in a timely and cost-effective manner.
- Assists in ensuring all work is billed promptly upon completion or per the terms of appropriate contract documents.
- Monitors payment of customer invoices and follows up on all receivables over 60 days past due.
- Assists in strategic account planning exercises to increase recurring revenue from captive accounts.
Associate Sales Representative
Limbach
Pontiac, MI
06.2024 - 06.2025
- Redeems annual booking quota through the sale of renewable maintenance contracts and fixed price projects in assigned markets/territories at standard company pricing levels.
- Prospects, creates lead lists, performs cold calling, and researches companies to build a customer base.
- Learns HVAC, Controls, and other MEP systems, in order to provide value in discussions with customers.
- Using Company-provided tools, surveys buildings to identify all mechanical equipment, and establishes an understanding of how its mechanical and control systems work.
- Maintains a robust pipeline of potential customers, leverages sales abilities to obtain first appointments, and converts them into sales opportunities when timing is ideal.
- Schedules at least two (2) new appointments each week, to gauge potential and level of interest, answer all questions or objections, and establish the true viability of a prospect.
- Develops professional proposals and quotes that are customized to the needs of each project.
- Maintains a thorough understanding of costs associated with owning, operating, and maintaining a building, and utilizes this knowledge to review these costs with prospects in various markets.
- Prices various maintenance products or project opportunities and determines the best product/approach for each prospective customer, based on information obtained during the initial call.
- Conducts client visits and climbs inside/outside ladders to gain rooftop access to mechanical equipment.
- Acts as a team player and assists others in the Company in obtaining or retaining business when needed.
Internship Student/Part-Time Employment
Limbach
Pontiac, MI
05.2023 - 05.2024
- Facilitated communication between customers and technicians regarding findings.
- Sold repairs regarding technician findings.
- Communicated key product details and service offerings to customers effectively.
- Executed job scheduling and parts ordering processes post-customer proposal acceptance to facilitate efficient operations.
- Achieved seamless account organization by effectively updating equipment and material lists, along with site maps. Enhanced operational efficiency through meticulous management of project resources. Contributed to improved project outcomes by maintaining up-to-date and accessible documentation.
- Supported execution of larger projects by coordinating tasks and resources effectively.
- Coordinated various smaller projects, focusing on resource allocation and stakeholder communication.
- Coordinated with vendor accounts to facilitate the acquisition of material parts and equipment.
- Drafted precise crane plans, incorporating specifications and safety protocols for optimal performance.
HVAC Service Technician
Goyette
Flint, MI
08.2021 - 07.2022
- Improved operational efficiency by executing scheduled maintenance, including filter changes and electrical connection assessments. Recorded accurate meter readings and conducted necessary cleaning to ensure unit functionality.
- Serviced equipment including packaged units, air handlers, make-up air units, VAV systems, VRF systems, and light work for chiller and boiler systems. Helped maintain operational efficiency through regular equipment checks and repairs.
- Executed light commercial equipment replacements.
- Executed comprehensive equipment diagnostics to identify operational issues.
- Engaged with customers to understand their needs and foster long-term partnerships.
- Handled service return logistics, focusing on timely and accurate processing.
- Sold T&M estimates to customers while onsite and coordinated return visit to execute the work.
HAVC Service Technician Apprentice
Rolls Mechanical
Fenton, MI
07.2020 - 06.2021
- Improved operational efficiency by executing scheduled maintenance, including filter changes and electrical connection assessments. Documented meter readings and conducted unit cleaning as required to ensure peak performance.
- Serviced equipment including packaged units, air handlers, make-up air units, VAV systems, VRF systems, and light work for chiller and boiler systems. Helped maintain operational efficiency through regular equipment checks and repairs.
- Executed light commercial equipment replacements.
- Analyzed equipment performance and diagnosed malfunctions to facilitate timely repairs and maintenance.
- Engaged with customers to foster trust and ensure satisfaction in service delivery.
- Conducted detailed assessments of site conditions to ensure optimal zone control installation.
- Implemented zone control systems, ensuring precise temperature regulation and energy conservation.
- Mentored new employees and supervised apprentice development.
Education
Bachelors in Engineering Technology - HVACR
Ferris State University
Big Rapids, MI05.2024
Associates in HVACR - HVACR
Charles Stewart Mott Community College
Flint, MI04.2022
High School Diploma -
Swartz Creek High School
Swartz Creek, MI05.2018
Skills
- HVAC Field Work
- Computer Skills
- Equipment Selection Skills
- Equipment Sizing Skills
- Load Calculation Skills
- Energy Auditing Skills
- Project Management Skills
- People Skills
- Social Skills
- Team Building Skills
- Organizational Skills
Certification
EPA certified
Timeline
Special Projects Engineer
Limbach
06.2025 - Current
Associate Sales Representative
Limbach
06.2024 - 06.2025
Internship Student/Part-Time Employment
Limbach
05.2023 - 05.2024
HVAC Service Technician
Goyette
08.2021 - 07.2022
HAVC Service Technician Apprentice
Rolls Mechanical
07.2020 - 06.2021
Associates in HVACR - HVACR
Charles Stewart Mott Community College
High School Diploma -
Swartz Creek High School
Bachelors in Engineering Technology - HVACR
Ferris State University