Lauryn Glatzmayer
Dawsonville,GA
Summary
Driven employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Seeking entry-level opportunities to expand skills while facilitating company growth
Overview
5
5
years of professional experience
Work History
Team Lead
Surcheros
Alpharetta, GA
04.2022 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Processed refunds and exchanges according to company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Server/Bartender
Taco Mac
Dawsonville, Georgia
03.2020 - Current
- Provided exceptional service to high volume of daily customers
- maintained knowledge of current and upcoming menu items and preparation methods
- Took orders from customers accurately and in a timely manner
- Responded efficiently to guest inquiries and complaints in a professional manner
- Accurately operated POS terminals to input orders, split bills and calculate totals
- Assisted in training new servers
Team Lead
BurgerFi
Alpharetta
11.2018 - 11.2021
- Played integral team role to efficiently complete tasks in a fast paced environment
- Assisted customers with processing payments, deposits, transfers, and other banking inquiries.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Greeted customers and provided friendly customer service.
Education
Associates - Business
Georgia State University
05.2019
Skills
- Team Leadership
- Conflict Resolution
- Multitasking
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Calm Under Pressure
Timeline
Team Lead
Surcheros
04.2022 - Current
Server/Bartender
Taco Mac
03.2020 - Current
Team Lead
BurgerFi
11.2018 - 11.2021
Associates - Business
Georgia State University
Similar Profiles
Chelsea SatterfieldChelsea Satterfield
Assistant General Manager at SurcherosAssistant General Manager at Surcheros
Whitney HiresWhitney Hires
Hotline at SurcherosHotline at Surcheros
Thomas WiseThomas Wise
Customer Service Specialist at SurcherosCustomer Service Specialist at Surcheros