Lauryn Glatzmayer
Dawsonville,GA
Summary
Driven employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Seeking entry-level opportunities to expand skills while facilitating company growth
Overview
5
5
years of professional experience
Work History
Team Lead
Surcheros
Alpharetta, GA
04.2022 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Processed refunds and exchanges according to company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Server/Bartender
Taco Mac
Dawsonville, Georgia
03.2020 - Current
- Provided exceptional service to high volume of daily customers
- maintained knowledge of current and upcoming menu items and preparation methods
- Took orders from customers accurately and in a timely manner
- Responded efficiently to guest inquiries and complaints in a professional manner
- Accurately operated POS terminals to input orders, split bills and calculate totals
- Assisted in training new servers
Team Lead
BurgerFi
Alpharetta
11.2018 - 11.2021
- Played integral team role to efficiently complete tasks in a fast paced environment
- Assisted customers with processing payments, deposits, transfers, and other banking inquiries.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Greeted customers and provided friendly customer service.
Education
Associates - Business
Georgia State University
05.2019
Skills
- Team Leadership
- Conflict Resolution
- Multitasking
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Calm Under Pressure
Timeline
Team Lead
Surcheros
04.2022 - Current
Server/Bartender
Taco Mac
03.2020 - Current
Team Lead
BurgerFi
11.2018 - 11.2021
Associates - Business
Georgia State University
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