Lauryn Hagood
Summerville,SC
Summary
Results-driven professional focused on delivering exceptional support for those in need. Successfully manages concerns and resolves conflicts to maximize satisfaction. Offers strong background in customer relations and communication. Hardworking and passionate job seeker with strong organizational skills eager to secure Social Work positions. Ready to help team achieve company goals and implement the many ideas that arise.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
European Wax Center
01.2024 - Current
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
Front Desk Receptionist
Hilton Hotels
01.2021 - 01.2022
- Strategically managed guest bookings and reservations
- Assisted guests with check-ins and check-outs
- Provided exceptional customer service by answering phones, building reservations, answering queries, greeting customers with enthusiasm, and finding the best deals for their night's stay
- Effectively prioritized daily workloads in a fast-paced environment; served as a trusted front desk receptionist with a great deal of roles
- Cultivated strong relationships; consulted with future guests and assisted with reservations
Supply Chain Coordinator
Medical University of South Carolina
05.2023 - 11.2023
- Team oriented with strong communication skills
- Decision-making and organizational leadership
- Support all aspects of supply flow (ordering, receiving, and storage) for medical and surgical areas of MUHA as well as hospital-based clinics located on campus
- Optimized transportation strategies with strategic shipment combining and warehouse consolidation
- Medical supply contracting/negotiations and the movement of products through supply-related systems (e.g
- Pyxis, Office Depot, Belimed, etc)
- Overseeing receiving, distributing, replenishment, and inventory management of all supplies within facility (sterile processing department/MUHA)
- Attend in-service presentations and complete mandatory education week, including infection control, patient safety, quality improvements, MSDS and OSHA standards
- Demonstrate effective problem solving skills
- Demonstrate knowledge of occurring reporting system and utilizes system to report potential patient safety issues
- Process all lost change reports and resolve any and all discrepancies and audited inventory management strategies to determine how best to reduce waste
- Maintain effective communication with patients/clients, co-leaders, stock and management team
- Interact with departments to meet specific needs and worked in cross functional teams to supply plans and assess performance
Intern
Department Of Social Services
08.2023 - 05.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelors Degree - Social Work
South Carolina State University
Orangeburg, SCSkills
- Customer Service
- Strategic Planning
- Social Work
- Patience and composure
- Check-in and Check-out Procedures
- Payment Processing
- Guest Relations
- Team player mentality
- Data Entry
- Flexible Schedule
Profile - Core Competencies
- Strategic Planning
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Collaborated effectively with diverse team members to achieve goals on time
Timeline
Guest Service Associate
European Wax Center
01.2024 - Current
Intern
Department Of Social Services
08.2023 - 05.2024
Supply Chain Coordinator
Medical University of South Carolina
05.2023 - 11.2023
Front Desk Receptionist
Hilton Hotels
01.2021 - 01.2022
Bachelors Degree - Social Work
South Carolina State University