Dynamic professional with a proven track record in retention marketing and relationship building, notably at Charter Communications. Excelled in customer retention, surpassing monthly sales goals through effective communication and upselling. Demonstrated expertise in data entry and customer feedback analysis, leading teams to achieve and exceed targets in fast-paced environments.
Seek to understand and address customer needs with empathy, compassion, and professionalism; Suggest products tailored to household budget and usage patterns; Learn about new product offerings in a thorough and concise way; Educate customers regarding product offerings; Enter orders with a high degree of accuracy; Track all call data; Contribute to overall team morale in a positive way; Meet and exceed monthly sales goals; Resolve customer complaints in a timely and professional manner; Escalate customer complaints when necessary; Adhere to company policies and procedures with discretion and a high degree of confidentiality.
Prepared materials for departmental seminars and receptions; Planned various banquets and events; Processed student stipends; Catalogued student projects; Communicated effectively across other college departments; Served on various college committees.
Informed prospective students regarding program offerings; Actively listened to student's goals and plans for the future; Recommended programs best suited to student goals; Processed enrollments; Met and exceeded monthly enrollment goals.
Spoke with senior-level executives in the food and beverage, as well as the construction industry, regarding new project and product roll-outs; Conducted interviews with industry executives garnering material for published articles in industry-leading trade publications; Researched current and upcoming industry trends; Generated leads; Led a team of account executives for over five years; Attended industry trade shows; Met and exceeded monthly revenue goals.