Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauryn Kindle

Grand Rapids,MI

Summary

Dynamic professional with a proven track record in retention marketing and relationship building, notably at Charter Communications. Excelled in customer retention, surpassing monthly sales goals through effective communication and upselling. Demonstrated expertise in data entry and customer feedback analysis, leading teams to achieve and exceed targets in fast-paced environments.

Overview

22
22
years of professional experience

Work History

Retention Specialist

Charter Communications
02.2018 - Current

Seek to understand and address customer needs with empathy, compassion, and professionalism; Suggest products tailored to household budget and usage patterns; Learn about new product offerings in a thorough and concise way; Educate customers regarding product offerings; Enter orders with a high degree of accuracy; Track all call data; Contribute to overall team morale in a positive way; Meet and exceed monthly sales goals; Resolve customer complaints in a timely and professional manner; Escalate customer complaints when necessary; Adhere to company policies and procedures with discretion and a high degree of confidentiality.

Administrative Assistant

Kalamazoo College
02.2014 - 08.2018

Prepared materials for departmental seminars and receptions; Planned various banquets and events; Processed student stipends; Catalogued student projects; Communicated effectively across other college departments; Served on various college committees.

Enrollment Specialist

Career Education Corporation
11.2012 - 12.2013

Informed prospective students regarding program offerings; Actively listened to student's goals and plans for the future; Recommended programs best suited to student goals; Processed enrollments; Met and exceeded monthly enrollment goals.

Account Executive

Schofield Media
07.2002 - 07.2011

Spoke with senior-level executives in the food and beverage, as well as the construction industry, regarding new project and product roll-outs; Conducted interviews with industry executives garnering material for published articles in industry-leading trade publications; Researched current and upcoming industry trends; Generated leads; Led a team of account executives for over five years; Attended industry trade shows; Met and exceeded monthly revenue goals.

Education

Master of Arts - Writing

DePaul University
Chicago, IL
06.2006

Bachelor of Arts - English

Wittenberg University
Springfield, OH
01.1998

Skills

  • Customer Feedback Analysis
  • Upselling and Cross Selling
  • Documentation skills
  • Retention Marketing
  • Data Entry
  • Relationship Building
  • Customer Retention
  • Writing
  • Communication

Timeline

Retention Specialist

Charter Communications
02.2018 - Current

Administrative Assistant

Kalamazoo College
02.2014 - 08.2018

Enrollment Specialist

Career Education Corporation
11.2012 - 12.2013

Account Executive

Schofield Media
07.2002 - 07.2011

Master of Arts - Writing

DePaul University

Bachelor of Arts - English

Wittenberg University
Lauryn Kindle