Lauryn Kucskar

Oversaw operations of the Business Development Center for sales and service

• Directed team of 8-10 representatives to achieve operational goals
• Oversaw monthly pipeline of 800+ sales leads
• Responsible for having the service Business Development team meet General Motors Tier 1 for retention
• Designed effective processes and scripts for the service team that secured over $20,000 in revenue from declined services in a 2-month period
• Developed and tracked innovative email and text templates to enhance customer engagement
• Created and monitored all new processes for each lead source
• Conducted daily coaching sessions with Business Development team to enhance performance
• Developed streamlined processes and follow up for phone-based deal negotiations
• Conducted daily reconciliation for sales and service appointments
• Ensured timely submission of commission calculations
• Performed detailed monthly evaluations of Business Development Center data, focusing on shown ratio, lead count, and closing ratios
• Maintained daily motivation and task adherence among representatives to meet appointment-setting goals

• Handled 400+ phone and internet sales leads monthly
• Ranked as a leading performer on a monthly basis
• Recognized as the third leading Business Development Representative in the Northeast region
• Designated Team Lead for sales which included assisting the manager with the teams call volume and appointment setting goals, training, and taking over other representatives calls to secure an appointment