Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauryn Lewton

Savannah,GA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic receptionist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in customer service. Reliable employee seeking a customer service position. Offering excellent communication and good judgment. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Technician

Chatham Eye Associates
02.2019 - Current
  • Maintained quality assurance and customer satisfaction objectives.
  • Organized work to meet demanding production goals.
  • Completed job reports and logs immediately following service calls.
  • Set up and performed test activities.
  • Determined maintenance requirements and assigned repairs to qualified employees
  • Observed equipment operation to diagnose and troubleshoot reported issues
  • Inspected equipment to identify areas of wear or causes of malfunctions
  • Addressed routine equipment maintenance according to established schedule
  • Tested components and systems to evaluate performance and identify concerns
  • Monitored spare parts inventory and addressed shortages with purchasing personnel

Guest Services Receptionist

Bluegreen Vacations
06.2019 - 01.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Planned coverage needs and organized services to support incoming special events.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.

Coordinator

Bulloch County Parks And Recreation
06.2018 - 01.2019
  • Gathered and organized materials to support operations.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Entered data, generated reports and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Entered and maintained departmental records in company database.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Maintained master schedule and set up appointments.
  • Oversaw technical, operational, clerical and customer service support activities.
  • Drove workflow improvements by streamlining processes.
  • Resolved employment-related disputes through proactive communication.
  • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
  • Devised and implemented improvements to reporting procedures.
  • Led comprehensive staff member training covering key topics.
  • Managed conference scheduling and travel arrangements for key personnel.
  • Interpreted management directives to define and document administrative staff processes.
  • Controlled expenditures and worked with accounting department to manage budgets.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Oversaw project logistics using industry expertise and independent judgment.

Education

Associate of Science - Health Administration

Savannah Technical College
Savannah, GA
06.2023

Skills

  • Time management
  • Problem-solving skills
  • Word processing
  • Excellent Communication
  • File management
  • Cash Handling
  • Active Listening
  • Self-Motivated
  • Multitasking Abilities
  • Flexible and Adaptable

Timeline

Guest Services Receptionist

Bluegreen Vacations
06.2019 - 01.2021

Technician

Chatham Eye Associates
02.2019 - Current

Coordinator

Bulloch County Parks And Recreation
06.2018 - 01.2019

Associate of Science - Health Administration

Savannah Technical College
Lauryn Lewton