Lauryn Lock
Bakersfield,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Member Service Specialist
Bakersfield Association of Realtors
11.2021 - 12.2024
- Developed and maintained strong relationships with 2000+ members through consistent outreach, support, and problem resolution.
- Coordinated meetings, events, and trainings with vendors, members, and committees to strengthen connections and expand engagement.
- Led the transition to a new lockbox system by mastering the technology, troubleshooting issues, and training members, resulting in smoother adoption and reduced frustration.
- Served as staff liaison to the Young Professional Network, organizing community events, fundraisers, and educational sessions to increase member involvement.
Team Lead Supervisor / Enrollment Provider
California Department of Public Health - Modis
04.2021 - 11.2024
- Collaborated with 100+ clinics and providers during the COVID-19 vaccine rollout, overcoming barriers and ensuring compliance to expand timely community access to care.
- Acted as liaison between CDPH and providers, resolving issues and ensuring readiness to administer vaccines.
- Led team meetings and trainings to improve productivity, accuracy, and compliance with state guidelines.
- Processed large volumes of sensitive data with attention to confidentiality and HIPAA standards.
Lead Receptionist / Patient Coordinator
Capital Dental Group
01.2020 - 04.2021
- Served as first point of contact for patients and coordinated appointments.
- Verified insurance and eligibility, ensuring smooth patient access to services.
- Managed confidential patient files with accuracy and attention to detail while maintaining compliance with HIPPA & OSHA guidelines.
- Supported clinic operations by prioritizing tasks in a fast-paced environment.
Office Manager
Kim Schaefer & Associates
02.2018 - 12.2019
- Oversaw administrative operations and maintained vendor communications.
- Scheduled meetings, processed billing, and assisted with special projects.
- Created presentations and drafted internal documentation for business use.
Education
Bachelor of Arts - Psychology Major
California State University, Bakersfield
Bakersfield, CA12.2025
Associate in Arts - Psychology
Bakersfield College
Bakersfield, CA12.2023
Skills
- Client Relations: Build and maintain strong relationships with patients, providers, and community partners
- Healthcare Experience: HIPAA & OSHA compliance, patient support, and provider coordination
- Training & Team Leadership: Lead meetings, coordinate events, mentor new employees, and support onboarding to enhance productivity and performance
- Technical: Proficient in Microsoft Office Suite, SPSS, Zoom, and scheduling platforms
Websites
HONORS/ACTIVITIES
CSUB Dean’s List: Fall 2024, and Spring 2024
Timeline
Member Service Specialist
Bakersfield Association of Realtors
11.2021 - 12.2024
Team Lead Supervisor / Enrollment Provider
California Department of Public Health - Modis
04.2021 - 11.2024
Lead Receptionist / Patient Coordinator
Capital Dental Group
01.2020 - 04.2021
Office Manager
Kim Schaefer & Associates
02.2018 - 12.2019
Associate in Arts - Psychology
Bakersfield College
Bachelor of Arts - Psychology Major
California State University, Bakersfield