Lauryn J. Masters
Orange Park,FL
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Receptionist
Hidden Hills Animal Hospital
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Member Service Representative
Sofi financial
02.2022 - 08.2023
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Offered exceptional customer service to differentiate and promote company brand.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Debt Collector
ERC
05.2020 - 10.2021
- As a debt collector for ERC I was hired to receive inbound calls, and dial outbound calls, The purpose of the calls is to receive and collect the projected monthly budget from $3000 - $25,000
- Met demands of busy collections group by performing high volume of daily calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Education
High School Diploma -
Frank H Peterson
Jacksonville, FL06.2018
Skills
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Understanding Customer Needs
- Customer Service
- Responding to Difficult Customers
- Call Documentation
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Time management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
Hidden Hills Animal Hospital
11.2024 - Current
Member Service Representative
Sofi financial
02.2022 - 08.2023
Debt Collector
ERC
05.2020 - 10.2021
High School Diploma -
Frank H Peterson
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