Lauryn Ratcliff
Charlotte,North Carolina
Summary
Dedicated to offering exceptional assistance in a friendly manner to team members and clients. Skilled at coordinating appointments, organizing data and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Care Center Intern
Butler Health System Care Center
05.2022 - 07.2022
- Assisted with a customer satisfaction call center project to assess, analyze, and identify areas for improvement
- Observed call center leadership to better understand how the Care Center operates and supports the 38 hospitals within the Butler Health System network
Front Desk, Server
Myers Park Country Club
05.2023 - Current
- Demonstrated an ability to learn quickly, adapt, and work successfully in a fast-paced environment
- Scheduled, coordinated and confirmed appointments and meetings
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
Guest Services Representative
Fairfield Inn & Suites by Marriott
06.2021 - 06.2022
- Worked both daytime and night shifts, while also maintaining a full academic course load
- Created a welcoming environment for guests and received high customer evaluations after their stay
- Utilized Microsoft Excel to review overall revenue data and addressed discrepancies
- Created reports and outcome findings from revenue data to share with corporate manager
- Demonstrated initiative, commitment, and professionalism while learning and serving in several roles throughout the hotel as needed
Bartender/Server
Grove City Country Club
08.2020 - 03.2021
- Cultivated warm relationships with members
- Served food and beverages promptly with focused attention to customer needs
- Resolved customer complaints promptly and professionally to maintain positive reputation
Server
Iroquois Boating & Fishing Club
08.2017 - 01.2020
- Cultivated warm relationships with members
- Interacted regularly with members to ensure their experience was positive and worked to incorporate specific requests while making reservations or addressing their concerns
Education
Bachelor of Science - Healthcare Administration And Management
Slippery Rock University
Slippery Rock, Pennsylvania05.2022
Skills
- Communication
- Database Systems
- Computer Apps
- Microsoft Office
- Teamwork
- Hospitality Service
- Guest Relations Management
- Order Accuracy
- Customer Assistance
- Verbal and Written Communication
- Sorting and Labeling
- Time Management
Accomplishments
- Gained an understanding of how to use Microsoft Project software to organize a team, tasks, and timelines
- Learned how to read HCAP scores to make process improvements within the system and patient care
- Gained a broader understanding of HIPAA laws and legal precedent for the healthcare system
- Learned how to input and analyze data using SQL in order to define, manipulate, and test the database
Spring 2022: Project Management
Fall 2021: Health Care Quality and Improvement
Fall 2021: Legal Environment of Healthcare
Spring 2020: Data Base Systems
Timeline
Front Desk, Server
Myers Park Country Club
05.2023 - Current
Care Center Intern
Butler Health System Care Center
05.2022 - 07.2022
Guest Services Representative
Fairfield Inn & Suites by Marriott
06.2021 - 06.2022
Bartender/Server
Grove City Country Club
08.2020 - 03.2021
Server
Iroquois Boating & Fishing Club
08.2017 - 01.2020
Bachelor of Science - Healthcare Administration And Management
Slippery Rock University
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