Summary
Overview
Work History
Education
Skills
Websites
Awards
Certification
Timeline
Generic

Lauryn Reece

Dallas,TX

Summary

As a seasoned professional with 5 years of experience, I have honed my skills in conflict resolution, data entry, and productivity management. My proven track record in these areas is a testament to my ability to deliver results. With my expertise , I am confident in my ability to exceed your expectations and help this company reach new heights.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Host/Co-Founder

Opposite Sides of the Spectrum
02.2024 - Current
  • Black Queer Women discussing various identities intersecting with their daily lives
  • Video and Social Media Editor
  • Over 400 Spotify Impressions in the last month
  • Experience in Audacity, Logic Pro X, CapCut
  • Created minute Instagram Reels and posts to boost viewer engagement
  • Assist in scheduling bi weekly recordings on a variety of topics per month

Special Investigative Unit

State Farm Claims
03.2023 - Current
  • Assisted in creating a safe, secure, and inclusive community through diversity, equity, and inclusion discussions.
  • Consistently met 95% of monthly task expectations.
  • Cross-functional with claim specialists in denying and paying medical bills.
  • Work closely with defense attorneys to send pay logs and policy documents.
  • Assist in detecting fraudulent claim activities.
  • Collaborate with the Injury Department to decrease the task count by 50%.
  • Maintained strict confidentiality and discretion in handling sensitive information and investigations.
  • Conducted undercover operations as required, adhering to legal and ethical standards to obtain information.
  • Ran background checks of individuals to obtain data on character, financial status and personal history.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Well-versed in Michigan and New York jurisdiction.
  • I took 300 calls in 2024, which was the most on my current team.
  • I had 0 RONAs in 2024.
  • Idle time was low for the year.

Host/Founder

State of Us Podcast
09.2019 - 11.2023
  • Gen Z women discussing politics, pop culture and everything in between
  • Social Media Content Creator
  • Video Editor
  • Experience in Logic Pro X, Audacity, and Anchor
  • Created over 70 episodes that reached people from 28 countries

Express Claims Associate

State Farm Claims
06.2019 - 02.2023
  • Provides excellent customer service for customers, resolving a variety of problems in a fast, efficient, and friendly manner.
  • Licensed in 48 states.
  • Cross-functional with agents, financial services, claims specialists, and Spanish/international language line solutions.
  • Sales: Assists customers in enrolling for Digital Pay to help them receive payments faster.
  • Consistently meets daily, weekly, and monthly quotas.
  • Conducted financial payments between other companies.
  • Make liability decisions between policyholders and claimants.
  • Assisted with team manager de-escalation calls.

Vice President and Historian

Soul Blend Acapella
09.2015 - 12.2018
  • Wrote original songs

Camp Counselor

Camp Fire Lone Star
Addison, USA
06.2018 - 08.2018
  • Taught five-to-twelve-year-old students various educational topics from gardening to sports at summer camp
  • Interacted with parents, staff and administrators regarding student progress, responsibilities, and procedures

Office Assistant

UT Austin Bureau of Economic Geology
Austin, USA
05.2017 - 05.2018
  • Provided office assistance such as copying, scanning, and merging contract reports
  • Organized data for reports

Research Assistant

UT Austin Dream Coding
Austin, USA
05.2017 - 09.2017
  • Interpreted and coded dreams onto Excel document for further research project

Camp Counselor

AmeriCorps
Dallas, USA
06.2017 - 08.2017
  • Worked as part of the ground team in Dallas
  • Served food and managed recreational game activities to low-income children in various communities throughout Dallas

Medical Internship

Charlton Methodist Hospital
Dallas, USA
01.2013 - 06.2013
  • Medical rotation internship
  • Observed various medical procedures
  • Provided comfort and care to patients

Insurance Designation

State Farm
Richardson, TX
  • Will complete my FLMI designation by June of 2025.

Education

Bachelor of Arts - Psychology

THE UNIVSERITY OF TEXAS
Austin
12.2018

Skills

  • Critical Thinking
  • Customer Analysis
  • Data Analysis
  • Written Communication
  • Oral Communication
  • Market Research
  • Trend Analysis
  • Financial Forecasting
  • Financial Analysis
  • Cross-functional Team Collaboration
  • Quality Assurance
  • Microsoft Suite
  • Anchor
  • Logic Pro X
  • Audacity
  • Excel
  • Adobe Acrobat
  • Interpersonal Skills
  • Social Media Advertising
  • Social Media Marketing
  • Multitasking proficiency
  • Detail-oriented
  • Professional appearance
  • Customer engagement
  • Strong interpersonal skills

Awards

Good Act Reward

Certification

  • Will have completed my FLMI designation by June of 2025.

Timeline

Host/Co-Founder

Opposite Sides of the Spectrum
02.2024 - Current

Special Investigative Unit

State Farm Claims
03.2023 - Current

Host/Founder

State of Us Podcast
09.2019 - 11.2023

Express Claims Associate

State Farm Claims
06.2019 - 02.2023

Camp Counselor

Camp Fire Lone Star
06.2018 - 08.2018

Camp Counselor

AmeriCorps
06.2017 - 08.2017

Office Assistant

UT Austin Bureau of Economic Geology
05.2017 - 05.2018

Research Assistant

UT Austin Dream Coding
05.2017 - 09.2017

Vice President and Historian

Soul Blend Acapella
09.2015 - 12.2018

Medical Internship

Charlton Methodist Hospital
01.2013 - 06.2013

Insurance Designation

State Farm

Bachelor of Arts - Psychology

THE UNIVSERITY OF TEXAS

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Lauryn Reece