Lauryn Reynolds
Danville
Summary
Detail-oriented professional with strong skills in customer service and behavior analysis. Experienced in developing treatment plans and enhancing client experiences, ensuring effective collaboration and adaptability in dynamic environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Autism Services Center
Saint Albans, WV
12.2025 - Current
- Implemented individualized treatment plans to support clients with autism in daily activities.
- Assisted in data collection and analysis to track client progress toward behavioral goals.
- Collaborated with clinical team to ensure consistency in therapy implementation across sessions.
- Engaged clients using evidence-based strategies to promote skill acquisition and behavior modification.
- Maintained a safe and supportive environment for clients during therapeutic interventions.
- Provided feedback to supervisors regarding client behaviors and therapy effectiveness for continuous improvement.
- Participated in training sessions to enhance knowledge of autism spectrum disorders and applied techniques.
Paraoptometric Technician
Charleston Vision Source
Charleston, WV
05.2023 - 10.2025
- Assisted in patient intake and data entry for accurate medical records.
- Conducted preliminary eye tests, ensuring proper equipment usage and accuracy.
- Educated patients on optical procedures and post-examination care.
- Maintained inventory for optical supplies, optimizing stock management processes.
- Supported the optometrist during examinations, enhancing workflow efficiency.
- Implemented sanitation protocols for equipment, promoting patient safety standards.
- Collaborated with team members to improve patient experience through effective communication.
- Adapted quickly to new technologies and procedures within the optometric practice.
Apparel Associate
Walmart
South Charleston, WV
12.2022 - 05.2023
- Assisted customers with product selection and provided personalized recommendations.
- Maintained inventory accuracy through regular stock checks and organization.
- Collaborated with team members to create visually appealing merchandise displays.
- Processed transactions efficiently using point-of-sale systems and cash handling procedures.
- Supported sales initiatives by promoting new arrivals and seasonal promotions.
- Trained new associates on store policies, customer service techniques, and product knowledge.
- Ensured compliance with company standards for visual merchandising and store presentation.
- Resolved customer inquiries and complaints effectively to enhance shopping experience.
Assistant Manager
Family Dollar
Charleston, WV
08.2022 - 11.2022
- Supervised daily operations to maintain store efficiency and customer satisfaction.
- Trained and mentored new team members on store policies and procedures.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Coordinated scheduling to ensure adequate staffing during peak hours and events.
- Assisted in developing promotional displays to enhance product visibility and drive sales.
- Resolved customer complaints effectively, improving overall shopping experience.
- Analyzed sales trends to identify opportunities for process improvements and increased profitability.
- Collaborated with management to execute strategic initiatives aligned with company goals.
Dispatcher
West Virginia State Police
Charleston, WV
12.2021 - 09.2022
- Coordinated emergency response efforts among multiple agencies to ensure efficient resource allocation.
- Monitored radio communications and dispatched units based on priority and location for rapid response.
- Maintained accurate logs of incidents and communications to support operational integrity and accountability.
- Assisted in training new dispatchers on protocols, systems, and effective communication techniques.
- Implemented process improvements that enhanced response times and operational efficiency within the team.
- Conducted regular system checks to ensure functionality of dispatch software and communication tools.
- Developed standard operating procedures for incident reporting to streamline workflow and enhance clarity.
Assistant Manager
Family Dollar
Stollings, WV
06.2021 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Representative
Family Dollar
Alum Creek, WV
02.2020 - 12.2020
- Resolved customer inquiries through multiple channels, ensuring timely responses and issue resolution.
- Collaborated with cross-functional teams to enhance customer satisfaction and streamline service processes.
- Trained new staff on customer service protocols and company policies, fostering a knowledgeable team environment.
- Implemented feedback mechanisms to gather customer insights, driving improvements in service delivery.
- Monitored call quality and provided coaching to peers, promoting best practices in customer interactions.
- Developed and maintained comprehensive knowledge of products to provide accurate information to customers.
- Analyzed service metrics to identify trends, recommending actionable strategies for performance improvement.
Emergency Medical Technician
Kanawha County Emergency Ambulance Authority
Charleston, WV
08.2018 - 08.2019
- Provided emergency medical care to patients during transport, ensuring safety and comfort.
- Collaborated with healthcare professionals to assess patient conditions and determine appropriate interventions.
- Monitored vital signs and administered medications as per established protocols during emergencies.
- Trained new EMT personnel on operational procedures and emergency response techniques, enhancing team efficiency.
- Implemented infection control measures and maintained equipment readiness for optimal performance in emergencies.
- Led incident debriefings to identify improvement areas, fostering a culture of continuous learning within the team.
- Developed and refined response protocols, increasing overall effectiveness of emergency medical services provided.
Dispatcher
West Virginia State Police
Charleston, WV
01.2015 - 08.2018
- Collaborated with law enforcement personnel to gather information, ensuring accurate situational awareness in the field.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Camo Clothing Department Lead
Cabela's
Charleston, WV
06.2012 - 04.2015
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Trained and mentored staff, enhancing team performance and productivity.
- Implemented inventory management systems to streamline stock organization and replenishment.
- Developed sales strategies that increased customer engagement and satisfaction levels.
- Analyzed sales data to identify trends, informing strategic decision-making processes.
- Coordinated cross-departmental initiatives to enhance operational efficiency and collaboration.
- Managed scheduling and staffing needs to optimize departmental workflow and service quality.
- Fostered a positive work environment by promoting teamwork and open communication among staff.
Education
High School Diploma -
Van Jr. Sr. High School
Van, WV05-2010
Skills
- Applied behavior analysis
- Social skills development
- Discrete trial training
- Token economy systems
- Reinforcement procedures
- Natural environment training
- Collaboration with professionals
- Prompting strategies
- Behavior intervention plans
- Behavior modification techniques
- Activity schedules
- HIPAA requirements
- Glaucoma screening
- Organizational growth
- Geriatric eye care
- Ocular disease diagnosis
- Visual field testing
- Visual acuity testing
- Corneal topography
- Fundus photography
- Cardiopulmonary resuscitation
- Customer service
- Money handling
- Team leadership
- Sales strategies
- Staff supervision
- Retail operations
Certification
- RBT - Registered Behavior Technician
- CPR
Timeline
Registered Behavior Technician
Autism Services Center
12.2025 - Current
Paraoptometric Technician
Charleston Vision Source
05.2023 - 10.2025
Apparel Associate
Walmart
12.2022 - 05.2023
Assistant Manager
Family Dollar
08.2022 - 11.2022
Dispatcher
West Virginia State Police
12.2021 - 09.2022
Assistant Manager
Family Dollar
06.2021 - 10.2021
Customer Service Representative
Family Dollar
02.2020 - 12.2020
Emergency Medical Technician
Kanawha County Emergency Ambulance Authority
08.2018 - 08.2019
Dispatcher
West Virginia State Police
01.2015 - 08.2018
Camo Clothing Department Lead
Cabela's
06.2012 - 04.2015
High School Diploma -
Van Jr. Sr. High School