LAURYN R. FRANK
Camp Lejeune,NC
Summary
Compassionate and driven House Manager with excellent administrative and customer service abilities. Highly effective at supervising activities and individuals. Known for top-notch conflict resolution skills and expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Eager to contribute to team success and further develop professional skills.
Overview
15
15
years of professional experience
Work History
Household Manager
Self-employed
11.2019 - Current
- Scheduled appointments for medical, dental, and self-care needs.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Planned youth activities to foster intellectual and emotional development.
- Managed financial operations for household of 5 members.
- Performed cleaning and organization duties.
- Identified needs and coordinated plans for travel and out-of-town functions.
Expert
SimplrFlex
12.2021 - 04.2023
- Answered available chat and email tickets as they were received.
- Worked remotely with various companies to resolve customer issues and any questions that arose.
- Strengthened communication skills through regular interactions with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
Cashier
Coastal Carolina Community College
07.2018 - 11.2019
- Performed all cashier duties, such as opening the register drawers, processing transactions, returning school materials, and counting down the drawers for store closing.
- Assisted all students and faculty by answering questions regarding required books and various materials.
- Processed and recorded student web orders processed through the bookstore.
- Utilized UPS shipping to complete chargeback returns to the required publishers.
- Trained incoming employees on opening and closing register practices.
- Accounted for all incoming bookstore merchandise.
- Assisted in organizing all textbook sections before each new semester began.
- Filed purchase orders for office supplies and textbooks.
- Welcomed customers and helped determine their needs.
Barista
MCCS – Starbucks
04.2018 - 07.2018
- Performed all store morning tasks, such as setting up food service counters and preparing coffee in large urns according to the serving quantity desired.
- Assisted customers with questions related to their orders.
- Cleaned dishes and appliances while also maintaining customer service areas in a clean and appealing manner.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Followed all store policies and procedures to increase operational flow.
- Utilized established standards for stocking, merchandising, rotating and storing all Starbucks products.
Administrative Coordinator – Laboratory
Hi-Desert Medical Center
11.2015 - 09.2017
- Provided administrative support to the Administrative Director and the head CLS of the Laboratory.
- Managed receipts for all incoming inventory shipments and packing slips.
- Maintained a log of all new inventory to verify receipt and to contact vendors if orders were undelivered and/or damaged.
- Collaborated with all staff members in Lab and Pathology to ensure that inventory levels remained steady.
- Utilized Microsoft Excel and Word to design graphs and charts based on data provided by the Laboratory Director.
- Worked with Meditech, an electronic medical record software, to utilize patient data for statistical reports.
- Assisted the head CLS with the weekly Lab schedule by calculating the level of productivity the Lab was working at daily.
- Organized all weekly, monthly, and yearly reports into filing cabinets located in both the Lab Director and the head CLS’s office.
- Faxed and emailed pertinent data to vendors and hospital staff.
- Supported all Lab staff and Pathology department staff during hospital-wide audits, particularly the CAP survey.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Executive Assistant
Edison Opto USA Corp
11.2014 - 10.2015
- Answered phone inquiries and transferred phone calls to appropriate staff members.
- Utilized Microsoft Word, Excel, and Adobe Acrobat to prepare reports, memos and tradeshow flyers.
- Coded and filed all physical company documents according to office procedures.
- Accounted for all client and company invoice entries throughout the year.
- Assisted the Human Resource Manager by posting job advertisements and scheduling interviews with job candidates.
- Maintained correspondence and handled all shipping needs with four main client accounts.
- Learned to use the Salesforce CRM platform in order to input and organize pertinent client data.
- Compiled sales and order history reports of current and future clients for CEO to review.
Store Associate
Payless Shoesource
02.2014 - 11.2014
- Operated the register and completed customer purchases efficiently.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Understood and strove to meet daily goals set by company.
- Closed the store 2 to 3 times per week and counted the register total to ensure it balanced.
- Deposited cash from the store vault when needed to meet store procedures.
- Occasionally filled in for team members at other stores within a 25 mile radius.
Management Intern/Lead Cashier
Petsmart
06.2013 - 12.2013
- Trained as a support manager within the main part of the store over the summer.
- Earned management certification within the main store, grooming salon, pet hotel, and pet care department.
- Assisted with customer service and sales.
- Helped to increase overall satisfaction score for the store through a business impact project.
- Provided assistance to the store manager, pet hotel manager, grooming manager, pet care manager, and the adoption partners.
- Maintained the register and processed customer purchases.
- Assisted the pet care, grooming, hotel, and Banfield department when necessary.
- Organized and maintained store products during opening, regular, and closing hours.
- Developed relationships with wide range of employees, customers and vendors.
Office Assistant
Competitive Edge Resume Service
02.2013 - 08.2013
- Provided administrative assistance, including organizing and maintaining the business office.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Administrative Assistant
Pringle Insurance Services
03.2010 - 06.2012
- Provided administrative support for home, auto, and medical insurance agents.
- Used both physical files and Hawksoft Management System to store and organize information.
- Provided customer service and processed customer payments.
- Used Microsoft Word and Excel to prepare courtesy letters and client lists.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
Bachelor of Arts - Business Administration - Management
California State University San Bernardino
San Bernardino, CA06.2016
Bachelor of Science - Business Administration
California State University, San Marcos
San Marcos, CA05.2014
Associates Degree - Business Administration
Copper Mountain College
Joshua Tree, CA05.2012
Skills
- Professional communication
- Travel planning
- Schedule coordination
- Expense coordination
- Filing
- Data entry
- Microsoft outlook
- Spreadsheet tracking
- Conflict resolution
- Credit and cash transactions
- Inventory control
Timeline
Expert
SimplrFlex
12.2021 - 04.2023
Household Manager
Self-employed
11.2019 - Current
Cashier
Coastal Carolina Community College
07.2018 - 11.2019
Barista
MCCS – Starbucks
04.2018 - 07.2018
Administrative Coordinator – Laboratory
Hi-Desert Medical Center
11.2015 - 09.2017
Executive Assistant
Edison Opto USA Corp
11.2014 - 10.2015
Store Associate
Payless Shoesource
02.2014 - 11.2014
Management Intern/Lead Cashier
Petsmart
06.2013 - 12.2013
Office Assistant
Competitive Edge Resume Service
02.2013 - 08.2013
Administrative Assistant
Pringle Insurance Services
03.2010 - 06.2012
Bachelor of Science - Business Administration
California State University, San Marcos
Associates Degree - Business Administration
Copper Mountain College
Bachelor of Arts - Business Administration - Management
California State University San Bernardino
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