Lauryn Rowell
Charlotte,NC
Summary
Flexible Cook willing to work weekends, holidays and evenings. Comfortable working in fast-paced environments in team setting. Background in maintaining kitchen sanitation, preparing basic components of dishes and working within team of cooks. Hardworking and enthusiastic back of house team member trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Skrimp Shack
04.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency by 5%, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions .
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in timely manner cutting wait times by 3-5 minutes.
- Collaborated with team members to maintain clean and safe working environment, adhering to health and safety guidelines.
- Improved Health department rating to 95.5 % by passing inspection within 35minutes of being opening manager.
- Reduced food waste by implementing proper portion control and efficient cooking techniques.
- Improved delivery times by 10% closely monitoring and prioritizing urgent orders.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Supervised day-to-day operations to meet performance, quality and service expectations
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs including no waste weeks to provide incentives for staff.
Deli Associate
Food Lion
08.2021 - 04.2023
- Enhanced customer satisfaction by providing exceptional service and accurately fulfilling 10 deli orders within 1 hour.
- Increased deli sales through effective promotion of featured items and specials.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
- Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.
- Improved customer satisfaction by efficiently handling orders, inquiries, and complaints.
- Increased deli sales by 15% providing excellent customer service and product knowledge.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Managed staff schedules, ensuring adequate coverage during peak hours and reducing overtime expenses.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Reconciled receipt totals, cash and credit payments to address shortages
- Observed customer purchases in line and differentiated between standard portions
Line Cook
Outback Steakhouse
06.2020 - 03.2021
- Managed over 150 guests per shift during peak seasons
- Enhanced customer satisfaction by consistently delivering high-quality dishes with 7-15min wait times. 25min wait times during rushes.
- Collaborated with team members to maintain clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Maintained high standards of cleanliness, resulting in consistently top-rated health inspection score.
- Collaborated with fellow cooks to develop new menu items, increasing customer satisfaction and repeat business.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Assisted in reducing food waste by closely monitoring portion sizes and ingredient usage.
- Maintained high food quality standards with frequent checks on prepared dishes before serving.
- Reduced order errors by maintaining clear, organized tickets for cooking staff.
Catering Assistant
UNCG Catering
12.2018 - 11.2019
- Enhanced customer satisfaction by providing exceptional catering services at various events ranging from 8-375 guests.
- Assisted in preparation and presentation of food, ensuring high-quality standards were maintained.
- Collaborated with team members to execute seamless catering events for clients.
- Supported efficient kitchen operations by maintaining clean and organized workspace.
- Streamlined catering process by effectively coordinating with other team members to ensure timely delivery of food and beverages.
- Increased event efficiency by setting up, organizing, and maintaining clean and appealing buffet displays for various clients.
- Boosted client retention through excellent communication skills, addressing concerns promptly and professionally.
- Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.
- Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Monitored food preparation to determine correct temperature and proper cooking before serving
- Inspected catering equipment and utensils regularly to manage wear and tear
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise
Education
High School Diploma -
Southwest Guilford High School
High Point, NC01.2018
Skills
- Product and Service Knowledge
- Task Delegation
- Operations Management
- Food Safety
- Plating
- Customer Service
- Cleaning and Sanitizing
- Health Code Compliance
- Food Safety Standards
- Menu Memorization
- Cross-functional collaboration
- Quality control
- Team coordination
- Kitchen Organization
- Punctual
Timeline
Assistant Manager
Skrimp Shack
04.2023 - Current
Deli Associate
Food Lion
08.2021 - 04.2023
Line Cook
Outback Steakhouse
06.2020 - 03.2021
Catering Assistant
UNCG Catering
12.2018 - 11.2019
High School Diploma -
Southwest Guilford High School
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