LAURYN RUIZ
Tucson
Overview
5
5
years of professional experience
1
1
Certification
Work History
E-filing Assistant
Guglielmo & Associates
10.2024 - Current
- Enhanced document retrieval times by maintaining an updated and accurate filing index.
- Collaborated with team members to resolve any discrepancies or issues in filed documents.
- Responded promptly to internal requests for archived materials, ensuring smooth workflows across teams.
- Maintained confidential records securely, adhering to company policies and legal requirements.
Manager
Celebrity tanning
11.2021 - 08.2024
- Directed staff development initiatives to enhance employee performance, emphasizing a commitment to professional growth.
- Fostered positive relationships with clients through proactive communication tactics.
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Barista Shift Lead
Robeks
03.2020 - 11.2021
- Coordinated daily shift changes ensuring proper communication between incoming and outgoing shifts.
- Provided training and mentorship to new baristas on product knowledge, cash handling, and customer service techniques.
- Analyzed data from point-of-sale systems to identify areas of improvement in workflow processes.
- Conducted weekly inventory checks to ensure adequate stock levels of supplies and ingredients.
- Monitored staff performance to ensure quality control standards are met.
Office Assistant
Sonoran UCEDD
09.2020 - 07.2021
- Supported team members with research projects by gathering data from online sources.
- Managed calendar appointments for multiple staff members ensuring all deadlines were met.
- Provided administrative support to senior managers, including scheduling meetings, preparing documents and coordinating travel arrangements.
Education
Master of Arts - Clinical Mental Health Counseling
University of Arizona
Tucson, Arizona05-2026
Bachelor of Arts - Psychology
University of Arizona
Tucson, Arizona05.2023
Skills
- Verbal and Written Communication
- Customer Service
- Quality Standards
- Sales Activities
- Team Leadership
- Time management
- Microsoft office
- Active listening
Certification
- Psychological First aid Training - 2024
- Trauma informed
Timeline
E-filing Assistant
Guglielmo & Associates
10.2024 - Current
Manager
Celebrity tanning
11.2021 - 08.2024
Office Assistant
Sonoran UCEDD
09.2020 - 07.2021
Barista Shift Lead
Robeks
03.2020 - 11.2021
Master of Arts - Clinical Mental Health Counseling
University of Arizona
Bachelor of Arts - Psychology
University of Arizona
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