Lauryn Schmudlach
Neenah,WI
Summary
Personable Member Service Representative offering six years of experience resolving account and service concerns for members. Smoothly uncovering and solving challenges while promoting company products and maintaining loyal, satisfied members. Focused on surpassing expectations and driving team success.
Overview
11
11
years of professional experience
Work History
Member Service Representative
CoVantage Credit Union
10.2023 - Current
- Enhancing customer satisfaction by providing personalized lending solutions tailored to individual financial needs.
- Preparing consumer and home equity loan documents and explaining terms to clarify loan conditions and requirements with applicants during the closing process.
- Building rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Member Service Representative
Community First Credit Union
10.2021 - 08.2023
- Warmly responding to customer outreach via phone and email to answer questions about products and services
- Leveraging extensive knowledge of products and services and creating welcoming, positive experiences and satisfactions
- Taking and completing first and second Mortgages and Home Equity Lines of Credit.
Assistant Head Teller
Community First Credit Union
02.2021 - 10.2021
- Training of new tellers on policies and procedures
- Resolving issues with deposits and open items
Vault Teller
Community First Credit Union
04.2020 - 02.2021
- Daily balancing of cash drawer and vault, resolving discrepancies and open items to ensure cash flow data integrity
- Adhering to dual control processes and audited cash drawers to reduce losses due to accounting errors
Teller
Community First Credit Union
08.2018 - 04.2020
- Processing customer transactions promptly, minimizing wait times
- Answering customer inquiries regarding account balances, transaction history, service charges
Assistant Manager
The Twist
03.2017 - 10.2018
- Mentoring team members to enhance professional development and workplace accountability
- Supervising day-to-day operations to meet performance, quality, and service expectations
- Generating repeat business through exceptional customer service and responding to customer concerns with friendly and knowledgeable service
Crew Member
The Twist
03.2014 - 03.2018
- Taking customers food and ice cream orders and serving them as needed in a timely fashion
- Ensuring customer satisfaction by meeting individual requests
- Using proper time management to manage lobby and drive thru, while making sure to maintain accuracy
Education
High School Diploma -
Hortonville High School
Skills
- Microsoft Word
- Excel
- Professional telephone demeanor
- Issue and Complaint Resolution
- Member Retention
Professionalreferences
- Angela Klipp, Branch Manager, Community First Credit Union, 509 N Richmond Street, Appleton, WI, 54911, 920-843-1878, angela.klipp@communityfirstcu.org, Angela was my Head Teller while I worked on the teller line and was my Branch Manager while I was a Member Service Representative. I worked with Angela the 5 years I was with Community First Credit Union.
- Jenna Vandertie, Head Teller, Community First Credit Union, 509 N Richmond Street, Appleton, WI, 54911, 920-268-3158, jenna.vandertie@communityfirstcu.org, Jenna was my Assistant Head Teller when I started at Community First Credit Union and became the Head Teller when I was the Vault Teller and Assistant Head Teller. I worked with Jenna the 5 years I was with Community First Credit Union.
- William Hanstedt, Member Service Representative, Community First Credit Union, 509 N Richmond Street, Appleton, WI, 54911, 920-419-6981, bill.hanstedt@communityfirstcu.org, William was a direct coworker of mine for 4 years while I worked at Community First Credit Union. I worked with William on the teller line when he was the Vault Teller and again when we were both Member Service Representatives.
- Sarah Behm, Owner, The Twist, N1716 Hyacinth Lane, Greenville, WI, 54942, 920-540-4569, dsbehm1@yahoo.com, Sarah is the owner of The Twist. Sarah took over at the end of my remaining year with the company, but with it being a family business I worked with Sarah over the 4 years I was with The Twist.
- Kim Lee, Club Director, Heat Volleyball Club, PO Box 93, Greenville, WI, 54942, 920-419-3763, kim.lee@charter.com, Kim has been the director of Heat Volleyball Club for the 4 seasons I have coached with the organization.
Communitysupportpositions
- Heat Volleyball Club, Head Coach, 01/01/20-Present
- Heat Volleyball Club, Assistant Coach, 01/01/19, 12/31/19
- Feeding America Eastern Wisconsin- Fox Valley, 01/01/19-Present
- CoVantage Cares- Various Events, 11/2023-Present
Timeline
Member Service Representative
CoVantage Credit Union
10.2023 - Current
Member Service Representative
Community First Credit Union
10.2021 - 08.2023
Assistant Head Teller
Community First Credit Union
02.2021 - 10.2021
Vault Teller
Community First Credit Union
04.2020 - 02.2021
Teller
Community First Credit Union
08.2018 - 04.2020
Assistant Manager
The Twist
03.2017 - 10.2018
Crew Member
The Twist
03.2014 - 03.2018
High School Diploma -
Hortonville High School
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