Summary
Overview
Work History
Education
Skills
Timeline
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Lauryn Schwab

Summary

Experienced Manager with excellent team leadership, planning and organizational skills. Accomplished trainer and mentor with results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Control Center Manager

Phoenix Protective Services
01.2022 - Current
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on the same page working toward established business goals.
  • Established team priorities, maintained schedules, monitored, and managed performance.
  • Created and managed employee schedules and monitored call-outs to improve staffing during busy periods.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed work and performance of up to 14 employees.
  • Interviewed and hired employees for the department.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Shift Supervisor

Phoenix Protective Services
01.2021 - 01.2022
  • Responded to and resolved customer questions and concerns.
  • Established and implemented employee schedules and delegated tasks to take advantage of team member abilities and meet expected goals.
  • Delivered effective training and leadership to boost performance and help team members achieve performance targets.

Field Training Officer

Phoenix Protective Services
03.2019 - 01.2021
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Established personnel qualifications and coordinated onboarding programs.
  • Developed job-specific competencies and performance standards.
  • Provided coaching and mentoring to employees.

Dispatcher

Phoenix Protective Services
04.2018 - 03.2019
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Prepared detailed incident reports to facilitate appropriate follow-up.
  • Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Assisted callers in emergency situations with appropriate information and support.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.

Education

Spokane Community College
Spokane, WA

Spokane Falls Community College
Spokane, WA

Eastern Washington University
Cheney, WA

Skills

  • Problem-Solving
  • Written Communication
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Attention to Detail
  • Decision-Making
  • Self-Motivated
  • Flexible and Adaptable
  • Interpersonal Communication
  • Dependable, Responsible, and Ethical
  • Organization and Time Management
  • WinTeam, TrackTik, and MS Office Software Proficiency

Timeline

Control Center Manager

Phoenix Protective Services
01.2022 - Current

Shift Supervisor

Phoenix Protective Services
01.2021 - 01.2022

Field Training Officer

Phoenix Protective Services
03.2019 - 01.2021

Dispatcher

Phoenix Protective Services
04.2018 - 03.2019

Spokane Community College

Spokane Falls Community College

Eastern Washington University

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Lauryn Schwab