LAURYN SMITH
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2026
2026
years of professional experience
Work History
Customer Service Associate
Marshalls
Mansfield, TX
2025 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Processed transactions efficiently, ensuring a smooth checkout experience for all customers.
- Collaborated with team members to maintain product displays and store organization standards.
Benefits Verification Specialist
CVS Specialty Pharmacy
Remote
2024 - 2025
- Analyzed patient insurance accounts and eligibility requirements for specialty medications.
- Conducted benefits verification for specialty medications, ensuring accurate patient eligibility and coverage.
- Resolved discrepancies in benefits verification through detailed research and communication with insurance companies.
Customer Service Associate
Tom Thumb
Keller, TX
2022 - 2024
- Educated customers on promotions and loyalty programs to enhance shopping experience and satisfaction.
- Maintained inventory levels through regular stock checks, ensuring product availability for customers.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
Education
High School -
Trinity High School
Euless, TX1 2022
Skills
- HIPAA compliance and patient confidentiality
- Insurance benefits verification and analysis
- Cross Functional Collaboration
- Verbal and written communication
- Customer service
- Data entry
Timeline
Customer Service Associate
Marshalls
2025 - Current
Benefits Verification Specialist
CVS Specialty Pharmacy
2024 - 2025
Customer Service Associate
Tom Thumb
2022 - 2024
High School -
Trinity High School