Lauryn Swavely
Waitress
West Chester,PA
Summary
Hello! My name is Lauryn Swavely. I strive for dependable service and reliable positive teamwork while providing fast, high-quality customer service to guests in restaurant settings. I am adaptable to any situation and ready to work with expertise in personnel requests, team collaboration, and granting customers needs. With clear communication and organization, I intend to not only satisfy the customer but present a positive and impressionable restaurant experience.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Catering
Filet Of Soul
West Chester, PA
12.2018 - 08.2020
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Cleared dishes and glassware quickly following each course.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Maintained flexible work schedule to meet event needs.
- Arranged linens and table settings according to seating plan and event theme.
- Delivered catered food and supplies to facility for on-time set-up.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Prepared dishes for catering events or during high-volume shifts.
- Executed synchronized meal service simultaneously serving multiple guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Returned reusable goods and serving equipment for inventory and restock.
- Monitored dietary restrictions and served guests with special needs.
- Adhered to company quality constraints and industry best practices for guest satisfaction.
Starbucks
Giant Food Stores
West Chester, PA
08.2019 - 07.2020
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Set and achieved goals for professional development and advancement.
- Educated coworkers and customers about new products.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Upsold specialty items with beverages, increasing store sales.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Prioritized drink requests while managing interruptions.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created original artwork for specials board display daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Controlled line and crowd with quick, efficient service.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Cultivated to recall customers' names and address each by name.
- Complied with standards for merchandising, stocking and storing product.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Cleaned counters, machines, utensils and seating areas daily.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Take-Out Server
Filet Of Soul
West Chester, PA
03.2020 - 08.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Answered customers' questions, recommended items and recorded order information.
Nanny
Care.com Inc
Downingtown, PA
09.2020 - 06.2021
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Assisted children with homework assignments and special projects across different subjects.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Read and discussed stories with children to boost literacy and reading comprehension skills.
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles and read books to young children.
- Studied and researched food allergies to understand requirements for individuals with such conditions.
Education
High School Diploma -
The Center For Performing And Fine Arts
West Chester, PA 08.2017 - 05.2020
Skills
Fast Learner
undefinedTimeline
Nanny
Care.com Inc
09.2020 - 06.2021
Take-Out Server
Filet Of Soul
03.2020 - 08.2021
Starbucks
Giant Food Stores
08.2019 - 07.2020
Catering
Filet Of Soul
12.2018 - 08.2020
High School Diploma -
The Center For Performing And Fine Arts
08.2017 - 05.2020
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