Lauryn Thomas
Irmo,SC
Summary
Proven to enhance customer satisfaction and team efficiency . I excel in problem-solving and effective multitasking. Leveraging strong client communication and store maintenance skills, I've consistently contributed to positive outcomes and operational improvements. My welcoming demeanor and dedication to service excellence underscore my commitment to brand awareness and client loyalty.
Overview
5
5
years of professional experience
Work History
AP Associate
Walmart
09.2023 - 01.2024
- Collaborated with security to resolve discrepancies.
- Checked receipts for items not placed in bags.
- Greeted customers upon arrival to store.
Hostess
Buffalo Wild Wings
05.2022 - 09.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Apparel Associate
Walmart
06.2021 - 05.2022
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
Sales Associate
Shoe Dept
09.2019 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Food Service Worker
Jersey Mike's Subs
06.2019 - 09.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
GED -
Dutch Fork High School
Irmo, SC06.2024
Skills
- Product recovery
- Client Communication
- Patience and composure
- Team player mentality
- Welcoming demeanor
- Effective Multitasking
- Phone Etiquette
- Time Management
- Problem-solving skills
- Customer Service
- Brand Awareness
- Store maintenance
Timeline
AP Associate
Walmart
09.2023 - 01.2024
Hostess
Buffalo Wild Wings
05.2022 - 09.2023
Apparel Associate
Walmart
06.2021 - 05.2022
Sales Associate
Shoe Dept
09.2019 - 10.2020
Food Service Worker
Jersey Mike's Subs
06.2019 - 09.2019
GED -
Dutch Fork High School