Lauryn Van Horne
Houston
Summary
Accomplished Event Sales Coordinator with a proven track record at Vic & Anthony's Steakhouse and Union Kitchen, showcasing expertise in event planning and a goal-oriented mindset. Excelled in delivering customer satisfaction through meticulous coordination and innovative marketing strategies which has allowed me to move up within the company. Demonstrated leadership in staff training and inventory management, contributing to significant company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Event Sales Coordinator
Vic & Anthony's Steakhouse
1510 Texas Ave, Houston, TX 77002
05.2023 - Current
- Delivered exceptional customer service, resulting in repeat business from satisfied clients.
- Coordinated with vendors to secure competitive pricing and timely delivery of services.
- Generated leads through targeted outreach efforts and participation in industry events.
- Designed customized proposals tailored to each client''s unique needs and budget constraints.
- Developed comprehensive budgets, tracking expenses closely to ensure profitability for each event managed.
- Managed complex events, ensuring seamless execution and positive customer experiences.
- Prepared pricing agreements and contracts to close sales.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Set up appointments with potential and current customers to promote new products and services.
Restaurant Manager
GR8 Plate Hospitality
9955 Barker Cypress Rd Suite#104, Cypress, TX 7743
09.2021 - 01.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Managed staff schedules and maintained adequate coverage for all shifts.
Bartender
GR8 Plate Hospitality
9920 Gaston Rd #100, Katy, TX 77494
02.2020 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Shift Leader
GR8 Plate Hospitality
9920 Gaston Rd #100, Katy, TX 77494
04.2019 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
High School Diploma -
Katy High School
Katy, TX05.2019
Skills
- Goal-oriented mindset
- Event Planning Expertise
- Industry Trends Awareness
- Marketing knowledge
- Cold calling experience
- On-site event support
- Customer Service
- Staff Training
- Inventory Management
- Sales closing
- Time Management
Accomplishments
- Supervised team of 30+ staff members.
- Became the youngest ever salary manager for GR8 Plate hospitality as a Front of House Manager
- Won the 2019 Academic Excellence Award for Pre-Calculus
- Completed three months of unsupervised events and daily duties while my current boss was out on maternity leave.
- Experienced in Excell, word, powerpoint, salesforce, aloha, focus, hot schedules, and shift notes.
Certification
- TABC
- ServSafe Manager
- CPR (renewing EOM)
Timeline
Event Sales Coordinator
Vic & Anthony's Steakhouse
05.2023 - Current
Restaurant Manager
GR8 Plate Hospitality
09.2021 - 01.2023
Bartender
GR8 Plate Hospitality
02.2020 - 01.2023
Shift Leader
GR8 Plate Hospitality
04.2019 - 01.2023
High School Diploma -
Katy High School