Lauryn Vincent
Tampa,FL
Summary
Experienced in customer service in the food and retail industry. Started in 2019 during the pandemic helping a company navigate and create solutions to successfully operate a popular local food facility. Created a system to help them operate efficiently and safely during a very difficult time. Enjoy the face paced environment and excel at the social aspect of the service industry. Quickly became a top earner as a server at an Elegant fine dining seafood establishment during first summer of employment.
Overview
2
2
years of professional experience
Work History
Hostess at Oxford Exchange
Oxford Exchange
03.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained friendly and professional customer interactions
Treasure of University of Tampa Womens Soccer Club
University Of Tampa
08.2022 - Current
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate and current.
- Executed financial due diligence tasks on daily basis to maintain optimal company finances.
- Opened bank account and accepted dues, managed account and organized out of town soccer games and accomodations for entire team
- Built positive, productive training environments fostering team unity and camaraderie
Server
Carrol’s Creek Cafe
05.2023 - 08.2023
- Provided fine dining experience to guests
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Served food and beverages promptly with focused attention to customer needs
Sales Associate/Managerial Duties, Stardust
Stardust
03.2022 - 06.2023
- Front desk and Key holder, assisted in social media, managerial organization duties and off site warehouse sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Bachelor of Arts - International Business and Finance, Accounting
The University of Tampa
Tampa, FL12.2024
Skills
- Microsoft Word
- Excel
- Power point
- Statistics
- Basic Accounting
- Business Social Media
Timeline
Server
Carrol’s Creek Cafe
05.2023 - 08.2023
Treasure of University of Tampa Womens Soccer Club
University Of Tampa
08.2022 - Current
Hostess at Oxford Exchange
Oxford Exchange
03.2022 - Current
Sales Associate/Managerial Duties, Stardust
Stardust
03.2022 - 06.2023
Bachelor of Arts - International Business and Finance, Accounting
The University of Tampa
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