Lauryn Williams
Miramar,FL
Summary
Confident, analytical professional with strong attention to detail and problem-solving abilities. Possesses solid understanding of claims processing and regulatory compliance, coupled with proficiency in data analysis and documentation review. Committed to driving efficient claims resolution and maintaining high standards of customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Manager
Stellar Public Adjusting
10.2024 - Current
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
- Coordinated catastrophe response efforts, ensuring prompt deployment of resources during high-volume periods or natural disasters.
Senior Claims Representative
Generali Global Assistance
04.2023 - Current
- Process all claims assigned in a timely, efficient, and accurate manner ensuring that all appropriate policies, procedures, and standard best practices are being followed
- Review information on claim forms, Physician Statements, and other documentation to ascertain completeness and validity of claims
- Correspond with insureds, physicians, agents, and other appropriate parties to obtain proper documentation and to finalize claims
- Maintain proper reserves on each claim file
- Ensure that proper file documentation is collected and maintained, including all records of correspondence and telephone conversations
- Investigate claims and direct the activities of outside adjusters and investigators
- Issue denial of benefits letters when appropriate
- Process attorney represented claims files
- Review and respond to Department of Insurance complaint letters
- Respond to written and phone inquiries regarding claims status
- Issue payments in a timely and accurate manner
- Ensure that current Federal and State insurance claims regulations, laws, and best practices are being employed consistently for all jurisdictions
Senior Claims Specialist
SIXT
06.2022 - 04.2023
- Collect all necessary documents and information in relation to damage files
- Review and ensure accuracy of all documentation associated with damage files
- Contact at-fault individual(s) to attempt to collect on damages to Sixt vehicles
- Properly bill at-fault individual (s) for all applicable fees (physical damage, towing, storage charges, administration fees, loss of use, diminish value of vehicles, etc.)
- Handle billing disputes from individuals and insurance carriers
- Handle disputes from attorneys
- Resolve and negotiate damage recovery via phone, email, and other means of communication
- Process damage file payments
- Process incoming and outgoing emails and telephone calls
- Perform other incidental and related duties as required and assigned
Customer Service Representative
MAXIMUS FEDERAL SERVICE
04.2020 - 06.2022
- Assisting callers with finding their designated vaccination location and scheduling COVID vaccination appointments
- Provided assistance to clients
- Answered phone and assisted clients with changes
- Inventoried stock
- Explained products and benefits
- Scheduled reservations for customers
Customer Service Representative
iQor
06.2017 - 04.2020
- Assisted customers in a call center setting with filling claims for broken, stolen, and lost devices
- Managed customer accounts
- Greeted customers
- Conducted customer service surveys
- Handled reservations
- Resolved customer issues
- Worked in the inbound call center
- Collected and documented orders
Associate
Family Christian Store
08.2015 - 06.2017
- Assisted customers with findings of different bibles, Cd's, and other items in the store, worked registrar, pricing of the items, and up keeping of the store
- Ensured a positive customer experience
- Received inbound calls
- Processed payments, including sales and refunds
- Managed sales floor
- Accurately and efficiently organized merchandise on sales floor
- Coordinated and led training for new employees
Education
Associate's degree - Business Administration
Miami-Dade Community College
Miami, FL01.2025
Diploma - Education
Charles W Flanagan High School
Pembroke Pines, FL06.2017
Skills
- Analytical thinking
- Communications
- Organizational Skills
- Administrative Experience
- Computer Skills
- Office Administration
- Medical Terminology
- Curriculum Development
- HIPAA
- Data Entry
- Quality Assurance
- Medical Billing
Certification
- CPR/BLS, 05/01/16, 05/31/18
- Security Officer, Present
- Driver's License, Certified
- Certified Coding Specialist, Certified
- Human Resource Management
- General Business Specialist
Willingtorelocate
- Miami, FL
- Hollywood, FL
- Davie, FL
Personal Information
Authorized To Work: US for any employer
Timeline
Claims Manager
Stellar Public Adjusting
10.2024 - Current
Senior Claims Representative
Generali Global Assistance
04.2023 - Current
Senior Claims Specialist
SIXT
06.2022 - 04.2023
Customer Service Representative
MAXIMUS FEDERAL SERVICE
04.2020 - 06.2022
Customer Service Representative
iQor
06.2017 - 04.2020
Associate
Family Christian Store
08.2015 - 06.2017
Diploma - Education
Charles W Flanagan High School
- CPR/BLS, 05/01/16, 05/31/18
- Security Officer, Present
- Driver's License, Certified
- Certified Coding Specialist, Certified
- Human Resource Management
- General Business Specialist
Associate's degree - Business Administration
Miami-Dade Community College
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