Laurynda Coleman
Plano,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Licensed Barber
Sport Clips
10.2022 - Current
- Performed precise hair cutting techniques to create desired styles for clients
- Specialized in expert beard trimming to enhance facial features and grooming
- Provided exceptional customer service by actively listening to client requests and offering personalized recommendations
- Demonstrated extensive product knowledge to assist clients in selecting appropriate hair care and grooming products
- Maintained strict sanitation practices to ensure a clean and hygienic environment for clients.
Barber Apprentice/ Barber
Barbershop
08.2021 - 09.2022
- Duties include cleaning, stocking, booking appointments and supplying inventory
- Completed sales reports, commission reporting, quality control and customer conflict resolution
- Performed team building, motivational and interpersonal skill utilization including maintaining a healthy working environment
- Oversaw staffing and made sure quality haircuts are produced
- Created and maintained a positive work environment for the employees well as customers
- Orchestrated and conducted management meetings changes or processes that could be implemented to make the business better
- Processed clients' payments and maintaining accurate financial records
- Monitored barbershop supplies and equipment and ordered new stock as needed
- Created and distributed promotional material to attract new clients.
Senior Customer Service Representative
North Texas Tollway Authority (NTTA)
07.2017 - 03.2021
- Handled requests for new service or toll tags and processed requests to update both retail and corporate accounts
- Tasked with researching and resolving escalated issues on customer accounts
- Selected and managed professional staff while ensuring coordination with executive leadership
- Assisted with developing staff through conferences, mentoring, training, and performance appraisal
- Collected balances on delinquent retail accounts
- Participated in team project development groups through project completion
- Established and maintained effective working relationships with employees, departments and the general public.
Custodian
Noah's Event Venue
05.2018 - 02.2020
- Set up events by following pictorial diagram used for placing tables, chairs and linens in their correct position
- Took down events by removing linens, tables and chairs
- Cleaning tasks included vacuuming, using floor buffing machines, and ladders to dust walls
- Emptied waste baskets and replace liners as needed
- Cleaned and sanitized toilets, basins, and urinals
- Swept and mopped floors with disinfectant
- Refilled all restroom dispensers as needed
- Cleaned sinks, counter areas, refrigerators, front and back lobby windows.
Inventory Specialist
North Texas Tollway Authority (NTTA)
08.2015 - 07.2017
- Maintained oversight related to ordering, receiving, storing, and distributing merchandise, equipment and products in a well-organized manner
- Responsible for processing TollTag and delivery orders to third party vendors
- Created inventory analysis reports that were reviewed, submitted and evaluated by executive leadership
- Utilized problem solving strategies to resolve internal and external concerns
- Served as the primary liaison between internal departments (customer service, facilities management, and inventory control) and facilitated all requests for inventory documentation
- Performed inventory and quality control audits to verify accurate counts for all items received
- Assisted with the development of new training material and provided recommendations as appropriate
- Assisted with vendor contract negotiations to maximize profit.
Customer Service Representative
North Texas Tollway Authority (NTTA)
01.2008 - 08.2015
- Processed all incoming and outgoing mail and opened new toll tag accounts for retail customers as well as the delivery of TollTag orders to third party and audit store locations
- Researched customer inquiries related to payment discrepancies, utilized customer contact information and updated TXDOT records
- Worked in a collaborative and supportive team to ensure job satisfaction and maintain high service levels
- Delivered extraordinary customer service while meeting and exceeding service level agreements
- Provided basic technical support for customers on a wide range of issues and resolved problems.
Education
Barbering License -
Modern Barbering Academy
Farmers Branch, TX11.2021
Graphic Design -
Collin College
Plano, TX08.2011
Skills
- Inventory Management
- Data Collection/Analytics
- Interpersonal Communication
- Workgroup management
- Coaching/Counseling/Problem-solving (3 years)
- Sales Experience
- Software Skills: MS Office, Adobe Photoshop and Illustrator, Meevo
- Facilities Management
- Clerical experience
- Customer service
- Cash handling
- Research
- Leadership
- Store management
- Retail sales
- Mentoring
- Supervising experience
- Windows
- Organizational skills
- Customer support
- Office experience
- Administrative Experience
- Phone etiquette
- Front desk
- Business Networking
- Appointment Scheduling
- Client consultation
- Quick Learner
- Multitasking
- Adaptability
- Relationship Building
- Self Starter
Certification
- Barbering License
- Driver's License
License Expiration Date
06/01/26
Timeline
Licensed Barber
Sport Clips
10.2022 - Current
Barber Apprentice/ Barber
Barbershop
08.2021 - 09.2022
Custodian
Noah's Event Venue
05.2018 - 02.2020
Senior Customer Service Representative
North Texas Tollway Authority (NTTA)
07.2017 - 03.2021
Inventory Specialist
North Texas Tollway Authority (NTTA)
08.2015 - 07.2017
Customer Service Representative
North Texas Tollway Authority (NTTA)
01.2008 - 08.2015
Barbering License -
Modern Barbering Academy
Graphic Design -
Collin College