Lauryne Malino
Lowell,IN
Summary
Organized Patient Service Representative with 14 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Franciscan Physician Network
Lowell, IN
03.2017 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Compiled and reviewed medical charts.
- Explained plans for treatment and payment options.
- Reviewed daily care slips for doctors.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Kept current with literature and felid advancements to advocate to and for patients.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Onboarded new employees with training and new hire documentation.
- Resolved basic computer and office equipment issues through troubleshooting.
- Supported department procurement activities by coordinating with manager for direction.
Manager - Medical Assistant
Advanced Pain Care M.D.
Hobart, IN
08.2014 - 03.2017
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Medical Assistant
Munster Community Hospital
Munster, IN
05.2007 - 06.2014
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Lowell Senior High School
Lowell, IN06.2006
Skills
- Operational Requirements
- Insurance Verification
- Insurance Information Collection
- Administrative and Office Support
- Demographics Information
- Calm and Effective Under Pressure
- Explaining Policy and Procedures
- Building Rapport and Credibility
- Patient Engagement
- Registration and Scheduling
- Caring and Empathetic
- Patient Confidentiality and Data Security
- System Updates
Timeline
Patient Service Representative
Franciscan Physician Network
03.2017 - Current
Manager - Medical Assistant
Advanced Pain Care M.D.
08.2014 - 03.2017
Medical Assistant
Munster Community Hospital
05.2007 - 06.2014
Lowell Senior High School