Lauryn Longo
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Cashier/Clerk
PMG-Coop, LLC
10.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responsible for locking up the store securely, ensuring all doors, windows, and alarms were properly set to prevent unauthorized entry or thefts overnight.
Concierge
Integral Senior Living | Solstice Senior Living
03.2023 - 10.2023
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with residents and their families with a high degree of respect for privacy.
- Maintained the front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Delivered packages to resident rooms.
Key Holder
Movado
10.2021 - 03.2023
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Front Desk Receptionist/Night Auditor
Howard Johnsons Inn
02.2019 - 10.2021
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
Associates Degree - Human Services
Middlesex Community College - Middletown
06.2025
Skills
- Retail Sales
- Cash Handling
- Customer Service
- POS Systems
- Front Desk
- Returns Processing
- ID Verification
- Payment Collection
- Product Restocking
- Hotel experience
- Phone etiquette
- Merchandising
- Computer Skills
- Pricing
- Guest Services
- Retail sales
- Operating Systems
- Remote Access Software
- Computer Networking
- Childcare
- Accounting
- Caregiving
- Windows
- Microsoft Excel
- Office experience
- Microsoft Office
- Lottery
- Product Recommendations
- Basic Housekeeping
- Time Management
Timeline
Cashier/Clerk
PMG-Coop, LLC
10.2023 - Current
Concierge
Integral Senior Living | Solstice Senior Living
03.2023 - 10.2023
Key Holder
Movado
10.2021 - 03.2023
Front Desk Receptionist/Night Auditor
Howard Johnsons Inn
02.2019 - 10.2021
Associates Degree - Human Services
Middlesex Community College - Middletown
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