Summary
Overview
Work History
Education
Skills
Timeline
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Laushonda Barquet

Federal Way,WA

Summary

Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Enthusiastic Head Cashier with 16 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals. Punctual and honest Cashier with solid background in Diverse environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

18
18
years of professional experience

Work History

Head Cashier

Grocery Outlet
03.2022 - 10.2022
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising, and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Maintained stock to meet expected customer demand.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.

Fresh Produce Manager

Grocery Outlet Bargain Market
01.2005 - 04.2017
  • Assisted customers with produce questions.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Planned attractive produce displays, using color and texture to enhance.
  • Selected items for specials and marked down items to reduce losses.
  • Trimmed, washed and bundled produce.
  • Priced produce to achieve margin and sales goals.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
  • Purchased produce following guidelines of marketing plan.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

Master of Arts - Community Corrections

SSCC
Seattle, WA
02.2004

High School Diploma -

Kent Meridean High Schoo;
Kent, WA
05.1999

Skills

  • Cash Handling
  • Product and Service Sales
  • Energy Conservation
  • CMS Platforms
  • Cash Register Operation
  • Money Transfer Systems
  • Sales Expertise
  • Employee Motivation
  • Customer Relations
  • Team Contribution
  • Team Leadership
  • Store Opening and Closing
  • Stocking and Replenishing
  • Customer Service
  • Verbal Communication
  • Till Counting
  • Adaptability and Dependability
  • Price Verification and Adjustments
  • Online Order Picking
  • Cashier Training
  • New Hire Training
  • Multi-Tasking Skill
  • POS Systems
  • Hospitality and Accommodation
  • Coin and Currency Counting
  • Return and Exchange Processing
  • Sweeping and Mopping

Timeline

Head Cashier

Grocery Outlet
03.2022 - 10.2022

Fresh Produce Manager

Grocery Outlet Bargain Market
01.2005 - 04.2017

Master of Arts - Community Corrections

SSCC

High School Diploma -

Kent Meridean High Schoo;

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Laushonda Barquet