Lautaro Daniel Nanton
Buenos Aires, Argentina
Summary
Tourism professional with experience in the field of sales, coordination of groups for tourism purposes, training of new employees, public speaking. Formed to design tourism (expansion) projects for companies and cities, as well as with knowledge of marketing applied to social networks. I did a cultural exchange program for 2 years in the US with the purpose of increasing my level of English and having a broader vision of the needs of cultures and societies to apply to my field of work.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leadership Team Member
MaxDream S.A
11.2016 - 05.2021
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Worked with colleagues to create prototypes for designs and training materials.
- Assisted with new hire processing and existing training programs.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Established and implemented departmental policies, goals and objectives.
- Interviewed, recruited and trained new onboarding candidates.
- Collaborated with back-office team members to facilitate seamless business execution.
Seller
MaxDream S.A
11.2016 - 05.2021
- Responded to customers' complaints regarding service and product quality to solve issues.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Utilized product knowledge to educate customers on features and benefits.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Upsold additional services and products to maximize sales opportunities.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to event marketing, sales and brand promotion.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
Tourism Coordinator
MaxDream S.A
11.2016 - 05.2021
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Guided groups of up to 80 people on scheduled tours.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Worked closely with management staff to create new and lucrative tours.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
Speaker
MaxDream S.A
11.2016 - 05.2021
- Presented information regarding tourism packages to groups of 50/60 people.
- Used various social media platforms for media and blogger outreach.
- Managed media relations for organizations to produce successful results.
- Researched material extensively before writing informative speeches.
- Implemented stories and anecdotes into speeches to make information more entertaining.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
Seller
TravelRock S.A
02.2015 - 10.2016
- Responded to customers' complaints regarding service and product quality to solve issues.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Utilized product knowledge to educate customers on features and benefits.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Coordinator, Public Relations and Marketing
Travel Rock S.A
02.2015 - 10.2016
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Tour Coordinator
Travel Rock S.A
02.2015 - 10.2016
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Generated reports on travel trends and customer feedback to inform business goals.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Guided groups of up to 80 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
Tour Coordinator
Nixon S.A
06.2021 - 11.2021
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Generated reports on travel trends and customer feedback to inform business goals.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Collaborated with colleagues to create and promote special travel packages.
Tourism Coordinator
Pedraza S.A
10.2019 - 06.2021
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Guided groups of up to 50 people (over 40 years old) on scheduled tours.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
Education
Tourism Business
Instituto Superior Palomar De Caseros
El Palomar02.2020
Skills
- Retail Sales
- Complex Problem-Solving
- High-Volume Environments
- Effective Working Relationships
- Travel Knowledge
- Client Amenities
- Services Promotion
- Client Relations
- Client Loyalty and Retention
- Travel Accommodations
- Staff Management
- Tour Preparation
Certification
- First Aid/CPR Certified
Languages
English
Full Professional
Portuguese
Professional Working
Spanish
Native or Bilingual
Timeline
Tour Coordinator
Nixon S.A
06.2021 - 11.2021
Tourism Coordinator
Pedraza S.A
10.2019 - 06.2021
Leadership Team Member
MaxDream S.A
11.2016 - 05.2021
Seller
MaxDream S.A
11.2016 - 05.2021
Tourism Coordinator
MaxDream S.A
11.2016 - 05.2021
Speaker
MaxDream S.A
11.2016 - 05.2021
Seller
TravelRock S.A
02.2015 - 10.2016
Coordinator, Public Relations and Marketing
Travel Rock S.A
02.2015 - 10.2016
Tour Coordinator
Travel Rock S.A
02.2015 - 10.2016
Tourism Business
Instituto Superior Palomar De Caseros
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