Lauture Maxime
1926 Treasure Lake Rd,PA
Summary
Self-driven customer service professional with over 10 years of experience working in a dynamic call center. Strong verbal and written communication skills. Passionate about building lasting relationships with customers.
Overview
12
12
years of professional experience
Work History
08.2019 - 08.2023
- Performs day-to-day customer service activities within the hospital revenue operations
- Assigned Patient Business Services (PBS) location
- Serves as part of a Customer Service team
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Build sustainable relationships of trust through open and interactive communication
12.2017 - 09.2018
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Work with customer service manager to ensure proper customer service is being delivered
12.2015 - 09.2017
- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Prepares product or service reports by collecting and analyzing customer information
02.2013 - 12.2015
- Assisting customers through different channel calls, emails, and chats
- Provide meaningful help and resolving customer inquiries
- Assisting customers with placing orders
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
08.2011 - 09.2014
- To assist the Line Manager to manage the day to day running of all aspects of the hotel and its services
- To assist the Line Manager to manage and co-ordinate with other department heads
- To assist the Line Manager to investigate and resolve customer complaints
- Effective assistance in management, liaison, support and assistance with the remainder of organisation
Education
Associate Degree -
Universite Canadienne d'Haiti
Skills
- EFFECTIVE COMMUNICATION
- NEGOTIATION SKILLS
- ADAPTABILITY
- CRM SALESFORCE EPIC RIDE
- MS TEAMS FIVE9 ZOHO
- TIME MANAGEMENT
- EMOTIONAL INTELLIGENCE
Computer Science
- SKYMAX Customer Service Representative.
- XEROX Customer Service Representative
- SEARS Customer Care Associate.
- MEDICAL COURIER Customer service
- CLUB MED PUNTA CANA Assistant Manager
Timeline
08.2019 - 08.2023
12.2017 - 09.2018
12.2015 - 09.2017
02.2013 - 12.2015
08.2011 - 09.2014
Associate Degree -
Universite Canadienne d'Haiti
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