Lauvan Jean
Fort Lauderdale
Summary
Dynamic Transportation Security Officer with a proven track record at TSA, excelling in threat detection and regulatory compliance. Recognized for enhancing passenger safety and satisfaction through exceptional customer service and effective conflict resolution. Adept at emergency response, contributing to a secure travel environment while maintaining professionalism and integrity.
Security professional with proven track record in transportation security, adept at safeguarding passenger and cargo safety. Known for fostering teamwork and achieving operational efficiency, adaptable to dynamic environments. Proficient in threat assessment and regulatory compliance, dependable and flexible in meeting security needs.
Diligent Transportation Security Officer with comprehensive experience in maintaining security protocols and ensuring safe passage of passengers. Successfully identified and mitigated potential security threats while adhering to strict regulatory standards. Demonstrated expertise in threat detection and crisis management.
Overview
2
2
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
07.2024 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Coordinated with security personnel throughout facility via [Type] device communication, updating colleagues on situations requiring attention or action.
- Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
- Safeguarded transportation operations at commercial airports and railway stations.
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Enhanced public understanding of security procedures through clear and effective communication.
- Enhanced security and reduced wait times by efficiently operating screening equipment.
- Streamlined screening process for passengers with special needs, ensuring compliance with federal regulations.
- Maintained up-to-date knowledge of TSA regulations and guidelines, ensuring compliance in all procedures.
- Increased detection rates of prohibited items through meticulous baggage inspections.
- Ensured accuracy in document verification, preventing unauthorized access to secure areas.
- Increased passenger compliance with security procedures through informative and courteous interactions.
- Contributed to development of new screening protocols, enhancing overall security measures.
- Participated in emergency drills, readying team for potential security breaches.
- Reduced incidence of false alarms by calibrating screening equipment according to specified guidelines.
- Conducted thorough body searches to ensure passenger safety, maintaining respectful and professional demeanor.
- Maintained high standards of professionalism and customer service, resolving passenger concerns with empathy and patience.
- Improved operational efficiency by suggesting improvements to queue management system.
- Supported federal law enforcement investigations by providing detailed incident reports and evidence collection.
- Managed incident response procedures effectively, minimizing potential threats and ensuring passenger safety.
- Improved team morale and efficiency with regular participation in training sessions and workshops.
- Facilitated safer travel environment by promptly reporting suspicious activities and behaviors.
- Collaborated with airline staff to ensure seamless security experience for passengers.
- Conducted random security sweeps throughout airport terminals to discourage illicit activity or potential threats.
- Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
- Supported fellow officers in managing conflicts or disruptions that arose within the transportation facility, swiftly restoring order.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
- Supported law enforcement agencies during investigations involving airport security incidents or breaches.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Participated in regular performance evaluations aimed at improving overall efficiency within the Transportation Security Officer team.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
Substitute Teacher, K-12
Kelly Education Services
08.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Developed and implemented behavior management plans for students with challenging behavior.
- Documented student progress and provided regular updates to parents.
- Developed lesson plans to align with grade-level standards and objectives.
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Collaborated with other educators to plan and review instruction.
- Developed creative instructional strategies to keep students engaged and motivated.
- Monitored student behavior and administered discipline as needed.
- Monitored student performance and provided feedback to inform instruction.
- Assisted students in mastering subject material and preparing for tests.
- Utilized variety of instructional strategies to meet individual student needs.
- Implemented classroom management techniques to maintain positive learning environment.
- Enforced school and class rules to maintain order in classroom.
- Followed lesson plans designed by absent teachers.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Increased parent involvement in the educational process through regular communication and collaboration on student progress.
- Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
Valet Parking Attendant
Holman's Motorcars
03.2023 - 08.2023
- Explained parking rates and retrieval procedures to guests upon arrival.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Parked and retrieved cars according to customer needs.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
- Delivered above and beyond service to VIP guests at property.
- Issued parking citations to enforce parking regulations.
- Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
- Assisted drivers with locked vehicles or in need of jump-starts to facilitate access to vehicles quickly and safely.
- Directed patrons to designated parking spaces.
- Assisted with parking lot security to deter theft and other criminal activities in parking lots.
- Monitored parking space availability to direct customers to open spots quickly.
- Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Evaluated [Type] lot and parking scheme to promote optimal utilization of area.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Kept parking lot usage orderly by enforcing parking regulations.
- Patrolled area to prevent thefts of parked cars or items in cars.
- Expedited vehicle retrieval process by utilizing an effective key management system for quick access to keys when needed.
- Improved overall efficiency of the valet operation by suggesting improvements in processes or equipment utilized.
- Increased customer loyalty by providing personalized service based on individual preferences and needs.
- Prevented unauthorized access to guest vehicles by diligently monitoring the parking area and reporting suspicious activity.
- Maintained a clean work environment, keeping the valet area free of debris and hazards.
- Lifted and removed barricades to open or close parking areas.
- Promoted hotel services and amenities, contributing to increased revenue from guest bookings and referrals.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Inspected vehicles prior to parking and during retrieval to detect damage.
- Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
- Maximized space utilization by strategically organizing the parking lot to accommodate more vehicles.
- Assisted guests with luggage, maintaining a courteous and professional demeanor at all times.
- Collaborated with hotel staff to ensure seamless communication regarding guest arrivals and departures.
- Answered general questions about parking fees, facilities, and directions.
- Used [Software] to record customer name, make and model of vehicle and length of stay, maintaining up-to-date log.
- Reduced wait times for customers by quickly identifying their vehicles upon arrival at the valet stand.
- Ensured vehicle safety by performing thorough inspections before and after each parking assignment.
- Assisted in training new employees, sharing best practices for safe driving techniques and exceptional customer service skills.
- Prevented potential accidents by adhering to strict safety protocols when operating vehicles in confined spaces.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
- Achieved efficient workflow through clear communication with fellow team members during peak hours of operation.
- Upheld company policies consistently, ensuring adherence to dress code, punctuality, and professional conduct standards among staff members.
Education
Associate of Arts - Criminal Justice
Broward College
Davie, FL12-2022
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Team development
- Analytical skills
- Regulatory compliance
- Problem-solving aptitude
- Professional demeanor
- Emergency response
- Adaptability
- Threat detection
- Interpersonal communication
- Security protocols
- Security clearance
- Professionalism
- Risk assessment
- Analytical thinking
- Conflict resolution
- Public safety
- Interpersonal skills
Accomplishments
- Supervised team of 15-16 staff members on a regular basis.
- Resolved product issue through consumer testing.
Languages
Spanish
Limited Working
English
Full Professional
French
Professional Working
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
07.2024 - Current
Substitute Teacher, K-12
Kelly Education Services
08.2023 - Current
Valet Parking Attendant
Holman's Motorcars
03.2023 - 08.2023
Associate of Arts - Criminal Justice
Broward College
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