LaVada Scarlett
Gainesville,GA
Summary
Successful partner with broker sales professionals using my extensive industry experience and knowledge to best help their clients. Most importantly, I bring positive and excellent energy to all client experiences
Overview
26
26
years of professional experience
Work History
Broker Coordinator
AFLAC
01.2022 - Current
- Cultivate and strengthen Broker relationships as a carrier representative.
- Partner with brokers providing service, platform and product solutions; adding value to broker client relationships.
- Enhanced broker client satisfaction by efficiently coordinating with brokers and addressing all client inquiries.
- Facilitated seamless client onboarding and implementation resulting in a positive first impression for new customers.
- Collaborate with various departments to resolve any client-related issues promptly and effectively.
- Developed strong relationships with broker clients through consistent follow-up and personalized service.
Southeast US Case Manager
Mark III
07.2020 - Current
- Train and manage enrollment teams for onsite and virtual enrollments for broker clients throughout the Southeast United States for large groups
- Lead implementation calls with the broker, client executives, account managers, HR, platform and implementation teams.
- Offerings include core, ancillary and VB with multiple carriers, platforms and call center technology.
District Sales Coordinator
AFLAC
08.2016 - 07.2020
- Managed top 3 sales team in the state with over $1.5M annual new sales and a $7M existing book of business. Group sizes ranged from 3 to 40,000
- Recruited career agents and brokers.
- Trained career agents how to leverage broker and other network relationships to increase their business revenue.
- Developed strong relationships with key clients, associates and brokers to guarantee residual and repeat business.
- Educated clients on various options, empowering them to make well-informed decisions about their employee benefits and value added services.
- Conducted product, platform, and sales training classes.
- Recognized as a Top Leader in the company with trips, awards, and bonuses, including multi time State and National Convention qualifier.
Broker Sales Representative
The Norton Agency
01.2012 - 07.2016
- Joined agency to gain support and enhance business services for my personal book of business.
- Consulted business owners, HR Directors and decision makers to discover client pain points and provided strategic solutions
- Expanded customer base through consistent outreach efforts and relationship building with potential clients.
- Increased sales revenue by identifying prospective customers and presenting compelling product offerings.
District Sales Coordinator
AFLAC
01.1999 - 01.2005
Independent Insurance Agent
Independent
02.1998 - Current
- Developed and cultivated relationships to grow personal book of business.
- Consultative advisor to business owners and decision makers.
- Networking, prospecting and account servicing daily.
- Recognized as a company top producer with several State and National Convention trips, bonuses and awards.
Education
BBA - Business Administration
University of Georgia
Terry School Of BusinessSkills
- Persistent Relationship Manager
- Spirit of Excellence
- Analytical Thinker and Coordinator
- Problem Solver
- Goal Orientated
- Positive Energy and Grit
Timeline
Broker Coordinator
AFLAC
01.2022 - Current
Southeast US Case Manager
Mark III
07.2020 - Current
District Sales Coordinator
AFLAC
08.2016 - 07.2020
Broker Sales Representative
The Norton Agency
01.2012 - 07.2016
District Sales Coordinator
AFLAC
01.1999 - 01.2005
Independent Insurance Agent
Independent
02.1998 - Current
BBA - Business Administration
University of Georgia