Lavada Simeonoff

• Document a pre-screening application over the phone or in person, check-in/out residents, answer multiline phone system, transfer phone calls, mak announcements over the intercom, setup, prepare & serve breakfast/dinner, monitor residents & children throughout the shelter, assist residents with daily chores, sign off on chores once completed, assist residents with move-in/ out, vacuum, dusting, disinfect rooms, clean bathrooms & closets
• Faxing, filing copying, scanning documents, receive incoming, outgoing mail, sort accordingly, setup & prepare for special occasions for resident(s) and special visitors & order catering
• Safety Monitor
• Organized safety drills and provided resources on emergency preparedness, prioritizing the well-being of all residents in the community.
• Provided exceptional customer service by promptly addressing inquiries from both prospective and current residents.
• Analyzed data on resident demographics and preferences to tailor programs and services that catered effectively to their needs.
• Introduced sustainable practices throughout the residential community by initiating recycling programs and energy-saving initiatives.
• Implemented strategies to improve overall property appearance, enhancing curb appeal and attracting new residents.

• Contact, verify and document applicants landlord references, customer service for internal/external customers, asses clients needs & provide information , assist with answering phone calls, process verification and other documents, schedule applicants and tenant appointments, process letters for customers and tenants, faxing, scanning, email, attend all staff meetings, comply with company policies and procedures
• Client Monitor
• Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
• Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
• Resolved discrepancies with client applications to verify eligibility.
• Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
• Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
• Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
• Assisted clients with accurate eligibility form, application and document completion.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Communicated with people from various cultures and backgrounds on application process.
• Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.

Completes application intake and prescreening process, schedules and manages applicant appointments, answer Customer Care phone line, verifies soft calculation and and determines appropriate waitlist placement, enter intake applications in a timely manner, respond in a timley manner of electronic (email) inquiries, provides excellent customer service to both internal and external customers, attend staff meetings/trainings.

• Ensure the safety, security and facility sanitation, residents, provide a safe environment for the facility, staff and residents, comply with company policies and procedures, dispense daily medication, maintain and verify list of people present staying at the facility, document residents daily activities

• Ensure the safety of all clients, Secure all entrances, body scanning, body search, data entry, use of a handheld radio, monitor all clients, well fare checks on all clients (through the shift)

• Attend to guest services with sports equipment-set up & take down
• Host events of many
• Schedule events of private, commercial or business
• Worked the Café
• Answer multi switchboard
• Data entry
• Housekeeping,
• Casemanagement Support

• Covid-19 screening, covid-19 testing, data entry & make phone calls to patients with their results.

• Administrative duties, make, cancel & rescheduled, check-in patients arrival, appointment's, private insurance, medicaid & medicare insurance verification, processed/submitted medicare & medicaid applications, held two clinical meeting's x2 month, created employee's work schedule, call and set up interviews, order office supplies, faxing, scanning, copy, data entry, reconcile patients medical records, use of electronic medical records systems, answer/operate multi line phone switchboard, transferring phone calls, make announcements & paging, comply with company's policies and procedures
• Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
• Managed a team of support professionals, fostering teamwork and setting performance goals.
• Mentored junior team members, providing guidance on best practices and professional development opportunities.
• Established quality assurance protocols that led to consistent delivery of high-quality customer service experiences.
• Proactively identified potential product flaws through pattern analysis of recurring customer issues.