Lavada Sykes
Milwaukee,WI
Summary
To obtain a full and or part time position assisting young adolescents in the areas of math, reading, history, science, as well as basic life skills. The goal is to provide academic support, coaching, and social emotional development for students prior to gaining an Associates of Arts degree.
Overview
12
12
years of professional experience
Work History
Peer Success Ambassador
Milwaukee Area Technical College
Milwaukee, WI
09.2021 - Current
- Supporting staff members with various projects by conducting research, gathering materials, completing tasks as assigned
- Taking on special assignments that may arise, such as conducting surveys to creating presentations
- Assisting students, faculty, and visitors who come to office on campus
- Providing information, and directing inquiries to appropriate staff members
- Helping to organize events, workshops, or meetings by arranging logistics, sending out invitations, and assisting with setup and cleanup
- Provided one on one coaching to over 10 students per semester
Donor Processor/ Phlebotomy Supervisor/ Aurora Technician
Interstate Blood Bank Inc.
Milwaukee, WI
02.2015 - 10.2019
- Serving potential plasma donors and actual plasma donors in person, and via telephone
- Implementing HIPAA privacy, complying with OSHA, practicing cGMP
- Perform quality control activities per written procedures and perform donor checks for other centers
- Determined over 50 donors suitability per day through various screening tests and questions required by IBBI procedures and training
- Perform moderate complexity testing, vital checks, total protein, hematocrit
- Including handling of specimen, performing of test, and analysis and reporting of results
- Maintain donor files per IBBI (SOP) procedures and perform other duties as may be required/assigned
- Maintain daily checks, maintenance, and cleaning of plasma collection equipment
- Verify donor identification and review Donor Record File (DRF) for suitability; prepare donors arm for venipuncture
- Performed over 50 venipunctures per day, collected samples as required, and monitored collection equipment and donor throughout collection process until donor was disconnected, managed donor reactions per IBBI (SOP) and under direction of center physician or physician substitute
- Monitor soft goods lot number usage and changes
- Manage, repair, install, troubleshoot, assemble, Aurora plasmapheresis machine
- Provide proper paperwork for Aurora plasmapheresis machine per IBBI (SOP).
Housekeeper
Capri Senior Communities Polonaise
Milwaukee, WI
03.2014 - 10.2014
- Operated various mechanized cleaning equipment, such as vacuums, polishers, buffers
- Handled various cleaning solvents, chemicals
- Must comply with all regulations such as OSHA, EPA, State Health Department
- Wet mop floors in all residents’ rooms and bathrooms daily and damp mop all corridor floors, lobby, dining areas, and others daily
- Completed laundry services for over 14 apartments
Line Server
Qdoba Mexican Grill
Milwaukee, WI
04.2013 - 04.2014
- Maintained over 50 per day guest orders as requested while ensuring accuracy of each order in fast paced manner
- Making sure that temperature of foods were acceptable
- Pays careful attention to presentation of food both on line and incoming
- Frequently cleaned service line, restrooms, equipment, and dining area while maintaining overall restaurants cleanliness
- Replenished food in serving stations and holding areas appropriately
- Prepare, create, and maintain food according to specifications by using approved recipes, proper portioning, and food prep logs/tools.
General Cleaner
Clean Power
Milwaukee, WI
08.2012 - 06.2013
- Conducted thorough cleaning of assigned areas, including vacuuming, dusting, mopping, and disinfecting surfaces to maintain cleanliness and hygiene standards
- Restoration for 3 commercial buildings
- Demonstrated attention to detail by inspecting and addressing areas needing special attention, such as spills, stains, or high-traffic zones
- Upheld confidentiality and professionalism while working in sensitive or private areas, respecting privacy of individuals and maintaining confidentiality of information
Youth Worker
Holton Youth & Family Center
Milwaukee, WI
06.2012 - 08.2012
- Planned and implemented structured developmentally appropriate programming for youth ages 5 through 14 years of age
- Mentored youths on positive ways to manage conflict, and encourage positive interactions with each other and school personnel
- Supported and/or implement incentive programs to encourage positive youth conduct
- Attended and participated in, as needed, community meetings and events
- Modeled appropriate communication skills and provided redirection techniques to address inappropriate behaviors that maintain dignity of and respect for youth participants
- Assisted youth to cultivate positive alternatives to anti-social lifestyles, gang activity, or any activity that is counter-productive to achieving positive educational outcomes
- Reached out to parents and other community-based individuals who are capable of influencing individual student’s behavior, as needed.
Education
Teacher’s Education, ASSO. -
MATC
Milwaukee, WI04.2024
High School Diploma -
North Division High School
Milwaukee, WI06.2009
Skills
- Customer Engagement
- Team Management
- Product Knowledge
- Brand Awareness
- Leadership Skills
- Problem Solving/Conflict Resolution
- Strong Communication Skills
Qualifications Summary
Customer service field, professionally experienced working in fast-paced and sometimes stressful environments demanding strong communicative, organizational, technical, and interpersonal skills. Trustworthy, ethical and discreet; committed to providing superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; ability to multitask effectively. Capabilities include: Microsoft Word, Excel, PPT, 45 wpm with accuracy, Problem Solving/Conflict Resolution, Leadership, Mentorship, and Motivational Skills, Technophile, Customer Service & Relations, General Accounting, Excellent Office Systems & Procedures
Timeline
Peer Success Ambassador
Milwaukee Area Technical College
09.2021 - Current
Donor Processor/ Phlebotomy Supervisor/ Aurora Technician
Interstate Blood Bank Inc.
02.2015 - 10.2019
Housekeeper
Capri Senior Communities Polonaise
03.2014 - 10.2014
Line Server
Qdoba Mexican Grill
04.2013 - 04.2014
General Cleaner
Clean Power
08.2012 - 06.2013
Youth Worker
Holton Youth & Family Center
06.2012 - 08.2012
Teacher’s Education, ASSO. -
MATC
High School Diploma -
North Division High School