Summary
Work History
Education
Skills
Willing To Relocate
Personal Information
Assessments
Timeline
Generic

La'Vadis Shields

Rockville,MD

Summary

Dedicated and detail oriented worker with experience in receptionist, customer service representative and shift supervisor. Proven ability to work effectively in fast paced enviroments, lead teams, and provide excellent customer service. Skilled in engaging with special needs clients, ensuring safety, and resolving customer concerns.

Work History

Founder

Emporium Dynasty
06 2010 - Current
  • Managed inventory and stock levels of fine jewelry
  • Supervised sales associates and team members to meet sales targets
  • Trained staff on product knowledge, customer service, and sales techniques
  • Processed transactions, managed cash handling and goal / objective setting

Disability Specialist

St Coletta Of Greater Rockville
01 2023 - 08 2024
  • created task, lessons and trainings for clients
  • conducted assessments and evaulations to determine rate and qaulity of client progression
  • managed documentations, records and reports in accordance to company standerds
  • engaged with clients to understand their needs, concerns and life goals to accomplish a higher qaulity of life


Customer Service Representative

Harris Teeter
09 2020 - 11 2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.

Receptionist

Kujichagulia Academy
09 2015 - 09 2017
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.

Custodian

Toys R Us
09 2010 - 10 2014
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Moved furniture for cleaning and set up for special events.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.

Education

G.E.D -

Norfolk Technical Center

Business Management -

Tidewater Community College

Music Business ENT Bachelors - BUSINESS

Full Sail University
01.2028

Skills

  • Excellent Communication
  • Inventory Management
  • Cash Handling
  • Cleaning and sanitizing
  • Sales
  • Team Management
  • Leadership
  • Shift Management
  • Supervising experience

Willing To Relocate

  • Washington, D.C
  • Maryland
  • Virginia


Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

Customer focus & orientation, Proficient, 05/01/22, Responding to customer situations with sensitivity

Timeline

Founder

Emporium Dynasty
06 2010 - Current

Disability Specialist

St Coletta Of Greater Rockville
01 2023 - 08 2024

Customer Service Representative

Harris Teeter
09 2020 - 11 2023

Receptionist

Kujichagulia Academy
09 2015 - 09 2017

Custodian

Toys R Us
09 2010 - 10 2014

G.E.D -

Norfolk Technical Center

Business Management -

Tidewater Community College

Music Business ENT Bachelors - BUSINESS

Full Sail University

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