LaVae Mastrangelo
Menifee,CA
Summary
Dynamic leader in restaurant operations management with a proven track record at Bolero Ristorante, enhancing dining experiences through exceptional service. Achieved the highest employee retention rates by fostering team unity and prioritizing staff development. Adept at driving customer satisfaction through strong verbal communication and operational excellence. Career goals include further advancing leadership skills to continually elevate the guest experience.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Bolero Ristorante
Temecula, California
02.2020 - 01.2025
- Started a restaurant from scratch, to the top winery restaurant, nationally
- Managed a 45-person team, handled scheduling, payroll
- Recruited talented staff
- Participated in team-building initiatives and boosted sales by implementing up-selling promotions
- Fostered a positive environment and exceeded expectations to ensure each patron enjoyed outstanding food and service
- Established policies for cash handling procedures to maximize security measures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Restaurant Manager
JC Resorts RB Inn
San Diego, California
07.2018 - 02.2020
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Assisted staff by serving food and beverages or bussing tables.
Restaurant Manager
CAVE Dining Lounge and Wine CAVE
Pala, California
01.2013 - 01.2018
- Formed a highly motivated and skilled team dedicated to delivering exceptional guest service
- Coordinated various restaurant events, such as receptions, promotions, and corporate luncheons
- Attained the highest employee retention rate in the department
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
El Camino College
Gardena, CASkills
- Natural leader
- Passion for customer satisfaction
- Strong work ethic
- Outgoing and energetic
- Strong verbal communication
- Service-oriented
- Restaurant operations management
- WSET Level II
Timeline
Restaurant Manager
Bolero Ristorante
02.2020 - 01.2025
Restaurant Manager
JC Resorts RB Inn
07.2018 - 02.2020
Restaurant Manager
CAVE Dining Lounge and Wine CAVE
01.2013 - 01.2018
El Camino College
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