LAVANDA DUCKWILDER

• Closely observe assigned patients, either in person or through video monitoring
• Notified staff promptly of any changes in patient behavior or condition to facilitate timely intervention
• Assisted in preventing patient falls by monitoring their movements closely, wandering, self-harm, and the removal of medical equipment
• Redirected patients with calm communication to ensure their comfort and safety and communicate with them respectfully
• Supported basic non-clinical needs and documented observations to inform nursing team decisions
• Ensured patient privacy by adhering to confidentiality protocols in all interactions and confidentiality

• Coordinated executive calendars, meetings, appointments, and travel to optimize daily operations.
• Processed travel expenses and reimbursements for executives and senior managers, ensuring timely financial accuracy.
• Prepare, store, and distribute sensitive documents while maintaining confidentiality.
• Facilitated communication and coordination among departments to enhance collaboration.

• Streamlined change management processes, enhancing system stability and reducing downtime.
• Coordinated application migrations, ensuring seamless execution of change requests.
• Developed a database-driven process to prioritize, assign, and track government tasks from initiation to completion.
• Provided ITIL training and support to team members.

• Collaborated with cross-functional teams to embed configuration management practices into daily operations, ensuring consistency and alignment.
• Streamlined review, categorization, approval, and tracking of system changes to enhance accuracy and compliance.
• Updated configuration documentation to facilitate issue resolution and expedite system recovery.

• Ensured security and operational integrity for five consolidated server rooms for the Department of the Army.
• Monitored server-rack modifications via Change Control Board; updated templates in alignment with ITIL practices.
• Developed a database to track laptops and external Common Access Cards for the NAVSEA Financial Management Office.
• Facilitated communication between NAVSEA help desk and Financial Management Office.

Additional coursework in Biology and Physical Sciences: George Washington University & University of the District of Columbia