Lavanya Krishna

• Provide end-to-end shipment visibility to the clients & measuring the DQ metrics that is Timeliness, Completeness & accuracy of the data which is received & highlighting to the clients
• Prepare DTPs & presentations as a communicator to clients on process changes & updates on KPIs/new deployments
• Following up with Carriers/LSPs to improve the DQ metrics & for Onboarding process
• Monitoring the performance of Carriers & get into a call with them to explain and resolve the issues
• Respond/ resolve to clients queries by searching, summarizing, RCA & compiling in the requested format
• Update, maintain various systems & tools as per standard process documentation
• Train & educate new/junior team members on the operation procedures, policies, process updates and practices
• Providing suggestions/ideas that enhance processes & simplicity of operations.

DATA QUALITY OPERATION:

• Good Understanding on categories of SQL like DML, DDL, TCL, and DCL
• Working on various database objects like Tables, Views etc.
• Solid working knowledge in writing Joins, Sub-queries, Grouping functions, Inline-views and co-related sub queries
• Developed and executed SQL queries to extract, manipulate, and analyze data for supply chain operations
• Prepared and delivered detailed reports and data visualizations tailored to client specifications using the tool SQL Workbench
• Knowledge about Extracting, Transforming and Loading data from multiple sources to Power BI Application with designing Dashboards, Reports and building Datasets in Power BI and good at using different Visualizations based on requirement. (No hands on experience)

• Worked as a CRM for Home phone & broadband services of Australian telecom company Optus
• Interaction with the customers & with vendors via chat & call
• High focus in customer satisfaction, consistent SLA adherence
• Troubleshooting for internet service lines such as ADSL2+, Fetch TV, Cable service & NBN service throughout Australia along with upgrade & isolate the issues for modems, Ethernet cables & other related hardware.