Lavanya Pannem
Frisco,TX
Summary
Results-driven Senior Consultant with 11+ years of experience in Workforce Management solutions in healthcare, retail, Power & Water, Aerospace, and manufacturing. Skilled in collaborative problem-solving, risk management, and creative solutions. Passionate about driving business transformation and proficient in primary and secondary research. Expertise in SDLC, Agile methodologies, SQL Server, and DevOps practices. Strong communicator and problem-solver dedicated to process improvement and ensuring customer satisfaction. Specializing in all phases of Kronos project development, enhancement, and support including requirements gathering workshops, client requirement document review, solution design, testing, deployment, training, and production support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Consultant
Capgemini America, Inc
08.2024 - Current
- Served as onsite point of contact for the implementation of UKG Ready covering modules such as Time & Labor Management, Accruals and Payroll process for a 10,000+ employee organization.
- Configured pay calculations, rounding rules, punch interpretations, time-off types, and approval workflows using UKG Ready Configurations.
- Worked with technical teams to validate data imports/exports, including employee information loads, payroll file integrations, and API-based syncs with third-party HRIS.
- Created custom reports, dashboards, and alerts for real-time insights into attendance, exceptions, and leave balances.
- Managed UAT planning and execution, facilitated end-user training, and supported the customer during go-live and hyper care phases.
- Escalated and tracked product issues with UKG Support, ensuring timely resolution and minimal disruption to operations.
- Conducted requirement gathering sessions with HR, Payroll, and Operations teams to identify local compliance needs and map them to UKG Ready capabilities.
- Tools: SQL Server 2012, Autosys, UKG Ready, Smart Schedule
Senior Consultant
Capgemini Technology Services India Ltd
07.2021 - 06.2024
- Served as the Offshore Lead for the enterprise-wide implementation of UKG Ready at GE Corporate, covering modules such as Time & Labor Management, Accruals and Payroll Exports across multiple business units.
- Led a team of functional and technical consultants to configure pay rules, shift differentials, rounding rules, and attendance policies for a workforce exceeding 10,000 employees.
- Oversaw master data migration (employee data, job profiles, cost centers) using UKG bulk import tools and API-based data exchange.
- Coordinated integrations with Workday and Peoplesoft for HR and payroll synchronization via REST APIs and scheduled SFTP-based file exchanges.
- Managed end-to-end testing: created test cases, supervised execution during SIT and UAT phases, resolved defects, and ensured stakeholder buy-in.
- Provided hypercare and post-go-live support, stabilized the solution, and documented SOPs for handover to support teams.
- Ensured project governance, offshore delivery tracking, and risk mitigation by regularly reporting progress to PMO and client leadership.
- Tools: SQL Server 2012, Autosys, UKG Ready, Smart Schedule
Consultant
Capgemini Technology Services
10.2019 - 06.2021
- Successfully led the end-to-end migration from UKG Workforce Central to UKG Ready as a single resource, managing both functional configuration and technical data migration activities.
- Performed detailed fit-gap analysis between legacy WFC setup and UKG Ready to ensure alignment of pay rules, schedules, time policies, and accruals.
- Designed and executed data migration strategy for employee records, timecards, accrual balances, and historical time-off data using bulk import utilities and APIs.
- Reconfigured complex pay and work rules, labor level hierarchies, holiday rules, and shift differentials directly in UKG Ready.
- Recreated legacy WFC reports using UKG Ready Data views and custom reporting tools to maintain business continuity.
- Validated all migrated data through parallel testing, audit reports, and UAT sessions, ensuring 100% accuracy and compliance with payroll cut-off timelines.
- Managed stakeholder communication, issue resolution, and coordinated directly with UKG Support for system enablement, API keys, and production readiness.
- Delivered user training, post-go-live stabilization, and documentation as a one-person implementation and support point-of-contact.
Consultant
Cognizant Technology Solutions Corp
11.2017 - 10.2019
- Provided Level 1 and Level 2 functional and technical support for UKG Workforce Central environment used by TJX’s global workforce, supporting modules including Timekeeping, Accruals, Advance Scheduling, and Attendance.
- Acted as the first point of contact for incident tickets, user issues, and timecard errors, ensuring quick turnaround aligned with SLAs.
- Resolved pay rule miscalculations, missed punches, interface errors, and scheduling conflicts through direct configuration updates and user guidance.
- Monitored WIM interface jobs, validated inbound/outbound file transfers (HRMS, payroll), and addressed failures in data integrations.
- Assisted in user provisioning, security role audits, and Holiday/Year-End configuration updates during peak cycles.
- Supported monthly system patch testing and regression validations.
Consultant
Cognizant Technology Solutions Corp
11.2017 - 01.2019
- Led new UKG WFC implementations across 5 global Mouser Electronics sites, supporting end-to-end configuration and deployment of Timekeeping, Accruals, and Scheduling modules.
- Conducted requirement gathering sessions with regional HR and Operations teams to identify location-specific policies and compliance needs.
- Designed and configured complex pay rules, work rules, shift differentials, rounding rules, and holiday schedules tailored to each site’s labor regulations.
- Built and customized HyperFind queries, Genies, and Navigators to support region-specific manager workflows and reporting needs.
- Integrated local labor levels and job hierarchies into the global WFC business structure, ensuring clean separation and scalability.
- Supported interface configuration through WIM, including employee imports, punch files, and payroll extracts for each site.
- Conducted functional unit testing and UAT, resolved configuration defects, and coordinated with Mouser’s internal teams for sign-off.
- Delivered go-live support, post-implementation stabilization, and comprehensive documentation for all five rollouts.
Senior Analyst
Capgemini Technology Services India Ltd
06.2014 - 11.2017
- Project: WFR (Work Force Ready)
- Kronos Workforce Ready is a cloud-based workforce management solution that helps small and midsize businesses automate and optimize processes across time and attendance, HR, and payroll. Our team handled configuration, integration testing, and support activities.
- Tested and supported integrations for Kronos Workforce Ready system.
- Developed WIM interfaces to extract data from procedures and tables.
- Prepared and executed test cases for validating custom procedures and configurations.
- Tested generated extracts and adjusted logic to meet client requirements.
- Implemented configuration changes in response to enhancement requests.
- Tools: SQL Server, My Time Application, WIM Interfaces, Middleware
Software Engineer
Capgemini Technology Services India Ltd
09.2014 - 04.2016
- Project: Kronos Migration 2015
- Migration of Kronos 6.0 to Kronos 7.0 including conversion of PL/SQL to SQL. Focused on managing timecard activities for GE employees. The system automated time and attendance tracking and minimized manual errors and compliance risks.
- Modules: Time & Attendance, Vouchering, Activity, E-Supervisor
- Developed configurations to support hourly employee time tracking requirements.
- Prepared and executed test cases for configuration validation.
- Validated configurations and employee profiles to ensure functional accuracy.
- Tools: SQL Server, Kronos Workforce Central (Version 6 & 7), WIM Interfaces
Education
B.Tech - Electrical and Electronics Engineering
Jawaharlal Nehru Technological University
Skills
- UKG WFC/WFM Timekeeping
- UKG WFC/WFM Accruals
- WFC Absence Management
- UKG Ready expertise
- Workforce Integration Manager (WIM & SQL Server)
- Dell Boomi
- Middleware
- Smart Scheduler
- Setup Data Manager (SDM)
Accomplishments
- Received shout-Out from Client managers and Project managers for successfully leading Offshore team and delivering on critical timelines.
- Received CLAP for Leading Team and showcasing great customer connect.
- Star of the Month award for project enhancement activities in Capgemini.
- Nominated to be part of ‘Kronos Training Program’ team and provided training to internal team.
Certification
- WFC Timekeeping
- WFC Accruals
- WFC Attendance
- Associate Developer - Dell Boomi
- UKG Ready Time and Attendance
- UKG Ready Payroll and Process
Languages
English
Professional Working
Telugu
Native or Bilingual
Timeline
Senior Consultant
Capgemini America, Inc
08.2024 - Current
Senior Consultant
Capgemini Technology Services India Ltd
07.2021 - 06.2024
Consultant
Capgemini Technology Services
10.2019 - 06.2021
Consultant
Cognizant Technology Solutions Corp
11.2017 - 10.2019
Consultant
Cognizant Technology Solutions Corp
11.2017 - 01.2019
Software Engineer
Capgemini Technology Services India Ltd
09.2014 - 04.2016
Senior Analyst
Capgemini Technology Services India Ltd
06.2014 - 11.2017
B.Tech - Electrical and Electronics Engineering
Jawaharlal Nehru Technological University
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