Lavar Dalton
Jacksonville,FL
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Manager
Bartaco
02.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Recruited, interviewed and hired hundreds of employees and implemented mentoring program to promote positive feedback and engagement.
Regional Manager
Spice House
01.2020 - 02.2023
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
Wine Server
Savoy Wine Bar & Grill
11.2015 - 12.2019
- Implemented effective strategies for upselling higher-priced wines, contributing to increased revenue growth.
- Facilitated private tasting events for clients, showcasing a curated selection of wines tailored to their preferences.
- Balanced the needs of multiple tables simultaneously while maintaining a high level of attentiveness and efficiency.
- Collaborated with kitchen staff to develop food pairings that complemented specific wines, enhancing overall dining experience.
- Coordinated with event planners for seamless execution of weddings, corporate gatherings, or other special occasions requiring wine services.
- Developed successful relationships with local wineries and suppliers to ensure a consistent supply of high-quality products.
Education
Associate of Applied Business - Business Management
Pittsburgh Technical College
Oakdale, PA09-2019
Skills
- Constructive Approach
- Process Optimization
- Collaborative Team Leadership
- Proficient Task Management
- Customer Relations
- Employee Performance Assessment
- Workforce Development
- Client Acquisition Expertise
- Sanitation Compliance Standards
- Workplace Hazard Management
Accomplishments
- Supervised team of 200 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- ServSafe Manager Certification - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
- First Aid Certification - American Red Cross or American Heart Association.
Languages
German
Limited Working
Timeline
Service Manager
Bartaco
02.2023 - Current
Regional Manager
Spice House
01.2020 - 02.2023
Wine Server
Savoy Wine Bar & Grill
11.2015 - 12.2019
Associate of Applied Business - Business Management
Pittsburgh Technical College
Similar Profiles
Evelisse RiveraEvelisse Rivera
Server at BartacoServer at Bartaco
Nyla KellyNyla Kelly
Bartender at BartacoBartender at Bartaco
MAYA FERNANDEZMAYA FERNANDEZ
Key Manager at BartacoKey Manager at Bartaco
MICHAEL BREHENEYMICHAEL BREHENEY
Waiter at BartacoWaiter at Bartaco
DESADA DEDADESADA DEDA
Nurse Extern at McLaren HospitalNurse Extern at McLaren Hospital