Lavarious Gardiner
San Francisco,USA
Summary
Experienced Sales Associate with a strong background in customer interaction, product knowledge, and store operations. Proven ability to exceed sales targets and support daily retail functions including opening, closing, and online order fulfillment. Demonstrated success in assisting customers, driving engagement, and maintaining store presentation in fast-paced environments.
Overview
10
10
years of professional experience
Work History
RETAIL GUIDE
Cotopaxi
06.2024 - 07.2025
- Conducted opening, mid-day, and closing procedures alongside team members to support efficient store operations.
- Interacted with customers to assess their needs and offer personalized product recommendations.
- Processed online and in-store order returns and exchanges via Shopify.
- Collaborated with team members to maintain and increase daily email capture rates, UPTs, and AOVs.
- Replenished and spruced merchandise on the sales floor throughout shift to keep store organized and clean.
- Guided customers through the company warranty repair and replacement processes to ensure continued satisfaction with the brand.
- Verified product availability and shipping options by coordinating with other store locations.
- Managed incoming phone inquiries to provide information on store policies and facilitate over-the-phone orders.
SALES ASSOCIATE
The North Face
10.2023 - 04.2024
- Greeted customers and directed them to specific product areas and clearance sections.
- Processed transactions and encouraged membership sign-ups while operating the register.
- Assisted team in achieving sales goals by leveraging product knowledge and engaging customer interactions.
- Maintained store presentation by standardizing displays and ensuring a tidy environment.
- Collaborated with the stockroom team to secure additional product options, supporting order fulfillment and inventory needs.
- Managed incoming calls to relay store information and assist customers with placing in-store pickup orders.
SALES ASSOCIATE
Warby Parker
11.2022 - 04.2023
- Advised customers on what type of eyewear would suit them best based on their current prescription and personal taste.
- Assisted my team with reaching and surpassing our daily sales goals.
- Completed transactions, processed returns and exchanges, created new customer profiles in our system in addition to updating prescriptions on existing customer profiles all through the point of sales system.
- Cleaned and sanitized product displays during downtime.
- Performed opening and closing duties such as taking out the trash, cleaning the restroom and store mirrors, etc.
VISITOR SERVICES
Tenderloin Museum
07.2015 - 04.2019
- Greeted incoming guests and sold admissions into the museum and for the daily neighborhood walking tours.
- Provided information about the surrounding neighborhood and sold admissions into the museum and for the neighborhood walking tours.
- Held key holding responsibilities such as opening up the space in the morning and preformed closing duties in the evening.
- Assisted with set up for private and public events taking place within the museum space.
Education
ASSOCIATE'S DEGREE - Sociology
City College of San Francisco
San Francisco05.2023
Skills
- Phone Etiquette
- Communication Skills
- Retail Sales
- Customer Service
- Key Holding
- Stocking
- Basic Math
- POS
- Basic Computer Skills
Languages
English
Native or Bilingual
Timeline
RETAIL GUIDE
Cotopaxi
06.2024 - 07.2025
SALES ASSOCIATE
The North Face
10.2023 - 04.2024
SALES ASSOCIATE
Warby Parker
11.2022 - 04.2023
VISITOR SERVICES
Tenderloin Museum
07.2015 - 04.2019
ASSOCIATE'S DEGREE - Sociology
City College of San Francisco